What are the responsibilities and job description for the Insurance Solutions Specialist position at Ed Merklen - State Farm Agent?
About Us
Our agency is dedicated to providing exceptional service to our clients and helping them achieve their financial goals. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Benefits
- Hourly pay and paid time off (vacation and personal/sick days).
- Valuable experience and growth potential within our agency.
Responsibilities
- Establish strong relationships with clients and follow up with them as needed.
- Provide prompt and accurate responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about insurance options and provide recommendations tailored to their specific needs.
Requirements
- Excellent communication skills, both written and verbal, with the ability to effectively relate to clients and communicate complex information in a clear and concise manner.
- Self-motivated and proactive in problem-solving, with a focus on delivering high-quality results.
- Dedicated to providing exceptional customer service and committed to driving business growth through strong relationships and strategic partnerships.
- Able to work effectively in a team environment, collaborating with colleagues to achieve shared goals and objectives.
- A Property and Casualty license, which can be obtained upon successful completion of the licensing requirements.
- A Life and Health license, which can be obtained upon successful completion of the licensing requirements.
