What are the responsibilities and job description for the Service Advisor -sawgrass automall position at Ed Morse Automotive Group?
Overview
Accelerate your career with Ed Morse Automotive Group! With 75 years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 locations, representing 30 automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
We are currently seeking Service Advisor to join our Ed Morse team.
Responsibilities
- Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
- The goal is to provide customer satisfaction and maximize dealership sales of parts and service
- Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
- Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
- Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
- Promptly meet and greet service customers warmly and be the perfect host
- Listen to customer's reason(s) for bringing their vehicle to the service department
- Offer logical diagnostic services or repairs to satisfy customer's concerns
- Provide accurate estimates for all the services or repairs recommended
Qualifications
- Candidates must be well spoken, have excellent telephone skills.
- Be a positive associate who provides exceptional personalized service to our guests and community.
- Conduct all business with sincerity, honesty, and genuine concern for customers.
- Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
- Maintain a customer satisfaction rating above zone average.
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
- Weekly Pay
- Uncapped earning potential! -Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Sick Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Unlimited career potential - opportunities in multiple states with over 30 brands
- Ongoing Education - receive manufacturer and product knowledge training
