Warranty Director- Automotive

The Ed Napleton Automotive Group is looking for our next Automotive Warranty Director located at Napleton’s Oakbrook Terrace Illinois, office location. This is an onsite role.

The Automotive Warranty Director will lead, facilitate, and coordinate the warranty claims administration with the team of 30 Administrators and Clerks, Supervising the transaction processes for over 50 Stores with the Napleton Automotive Group. The position will ensure that all claims are reconciled in a timely manner according to OEM guidelines and State Legislative rules. The incumbent will also be responsible for monthly warranty expense (Financial Rolling Forecast) forecasts and tracking of actual warranty spend versus plan

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay range potential of $70,000-$120,000 per year
• Family Owned and Operated- 90 years in business!
• Medical, Dental, Vision Insurance, and 401K
• For additional information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid PTO Time
• Discounts on products, services, and vehicles

Supervisory Responsibilities:

• Hires, trains, and develops warranty staff to support evolving business need.
• Lead team of direct reports responsible for the warranty claims administration and transaction processes for the Napleton Automotive Group

Duties/ Responsibilities:

• Contributes to the team to accomplish functional strategic plans, organizational goals, daily tasks and records/monitors performance metrics. Monitor staffing levels and claim volume to ensure best-in-class service levels, and optimal business results.
• Lead in the deployment and execution of warranty administrative policies, guidelines, repair strategies, core administration, part return requirements and specific customer response requirements. Oversee and drive standard repair time (SRT) modifications as needed.
• Acquire and deploy tools to drive sustainable process improvement and change. Collaborate with others to transfer and/or deploy best practice knowledge across the Warranty team, Knowledge of various OEM tools and systems required to adjudicate and transact warranty claims efficiently and accurately.
• Utilize CDK and Microsoft Office product to efficiently manage and analyze data to report system effectiveness and support internal or external customer requests.
• Resolve warranty issues at OEM and Dealerships in a timely manner and with minimal supervision.
• Other Duties as assigned as assigned by management

Required Skills and Ability:

• Excellent communication and leadership skills
• Proficiency with change management
• Ability to improve and streamline processes, utilizing technology to improve business results.

Education and Experience:

• High school diploma or equivalent required
• Bachelor’s Degree in Business preferred
• 10 years of dealership warranty experience with multiple and varied domestic and imported OEM’s
• Experience with Automotive OEM warranty claims systems
• Proficiency and experience working with CDK and Microsoft Office Suite required
• Willingness to undergo a background check and drug screen in accordance with local law/regulation
• 18 years of age or older to comply with the company driving policy

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Occasional bending, crouching, kneeling, twisting, stooping, or squatting in order to file documents.
• Operating office equipment requiring repetitive hand movements.
• Frequent verbal communication to exchange information.
• Occasionally lift, carry, push/pull moderate amounts of weight up to 10lbs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Automotive OEM Warranty Claims Leadership: 10 years (Required)

Ability to Commute:

• Oakbrook Terrace, IL 60181 (Required)

Work Location: In person

Salary : $70,000 - $120,000