What are the responsibilities and job description for the Customer Service Advisor position at Ed Shults Ford?
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
About Us
Shults Auto Group is one of the largest dealership groups in South Western New York and North Western Pennsylvania. Shults dealerships, Resale Centers and Express Lube and Tire Centers are located in Jamestown, Lakewood, Dunkirk, Fredonia and Olean New York. Pennsylvania Dealerships are located in Bradford and Warren.
What We Offer
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Competitive compensation (guaranteed income plus productivity-based commissions)
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Paid Vacation (after 1 year of employment)
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Company Benefits - Medical, Dental & Vision, 401K
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Sales training and support that will provide you with the skills you need to be a top earner
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Professional work environment
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
