What are the responsibilities and job description for the Food Systems Customer Success Lead position at Edacious?
Building a New Food System on Quality & Quantity
Our food systems produce more calories than society needs and are incentivized to yield the greatest quantity of food at the lowest possible cost. We have succeeded in optimizing a single outcome - a calorie rich world. But success has come at a huge toll : a global, multifaceted environmental and health crisis. 25% of global GHG emissions are generated from farm to fork and the negative impacts of agriculture, food production and land-use on climate cost us $3 trillion USD per year. Meanwhile, our current diets are responsible for a 70% increase in obesity affecting 1.5Bn people, and the costs of diet-related chronic diseases (heart disease, diabetes, cancer) amount to $13 trillion / year.
At Edacious, we believe food should be plentiful AND nutritious. As the impacts of yield-obsessed food production on human and environmental health become clear, the ability to measure nutrition as easily as we measure yield becomes critical. Why? There's mounting scientific evidence that the healthiest foods come from farming practices that are best for the planet and the most nutritious food is also the most flavorful and sustainable. Our vision is to shift the food system so it may better serve consumers, producers, and our planet and our mission is nutritional transparency.
Measure & Compare Food Quality Through a Nutrition & Climate Lens
Edacious is a multi-disciplinary technology company. We are chemists, designers, engineers, and systems-thinkers who believe that nutrition can be used as a lever to impact climate change at scale by accelerating the production and demand for healthier, climate-smart foods. To achieve this, we create novel analysis tools and generate actionable data for producers to understand the factors behind more nutritious food providing a roadmap to improve their operations and for buyers to know the nutritional quality of the food they purchase so they can make better decisions for their health, their wallets, and the environment.
The Job
At Edacious, PBC, we are dedicated to driving innovation in agriculture and food systems through research, technology, and collaboration. As we scale, we're seeking a Customer Success Lead to work closely with our team to build strong relationships with our customers and ensure their ongoing success.
The Customer Success Lead will play a critical role in ensuring our customers achieve their goals. You will act as the primary point of contact for customers, develop strategies to improve their experience, and work closely with internal teams to ensure we deliver on our commitments. This role focuses on managing customer relationships and aligning our services to support their success.
This is a unique opportunity to play a foundational role in shaping our approach to our customer's experience. If you're an entrepreneurial self-starter with a passion for agriculture, food, nutrition, and health, we'd love to hear from you. We'd love you to have a deep understanding of agriculture production systems and food supply chains.
- Experience in Food Systems is a REQUIREMENT for this role.
Customer Onboarding & Success
Customer Feedback, Insights, & Advocacy
Process Development
Metrics & Tracking
Professional Experience
Skills & Competencies
Personal Qualities
100,000 - $145,000 a year
Market salary and equity (0.05-0.2%) are both commensurate with expertise with an aim to benchmark to 70th percentile of the average compensation for this type of role.
We offer unlimited PTO, sick leave, and paid caregiver leave, including six weeks primary caregiver leave, two weeks secondary caregiver. Other benefits include healthcare, dental, and vision insurance, 401k, and other benefits. We offer 100% of employee healthcare cost and strong benefits for families.
The role can be based anywhere in US time zones, with a preference for New England / Boston and New York area-based candidates. Candidates will be required to go through a background check and provide references from past work experience.
A COVER LETTER IS REQUIRED. Applications submitted without a cover letter will not be considered. Paste cover letter into box titled "Additional Information".
Our Commitment to Diversity
Diversity is the foundation of life and has created this beautiful world we live in. Just as nature has shown us the importance of diversity in biology, it is critical to build this diversity into our social structures. To the extent that we can build communities and teams that work in symbiotic and constructive ways, contributing to greater levels of productivity and resilience, the more successful we will be. We wish to attract diverse individuals in experience, perspective, and culture. Our company must represent the broader global food system if we are to be successful in this endeavor and so we seek to recruit and build teams that represent the beautiful diversity of people and life present on this planet.
Salary : $100,000 - $145,000