What are the responsibilities and job description for the Strategic Account Manager position at EDB?
Strategic Account Manager
Location : Remote, US (Pref is Seattle, Dallas or Atlanta)
About the Role :
EDB is looking for an Account Manager ready to take the helm of managing a selection of our largest enterprise accounts, not only maintaining and enriching our existing relationships but also finding fresh opportunities for growth within them. You'll thrive in this role if you're keen to expand your professional boundaries with a company at the forefront of transforming how organizations use Postgres to drive their businesses forward.
Responsibilities :
- Build and sustain robust, enduring relationships with customers, ensuring open communication about the progress of initiatives. Develop new business with existing clients and pinpoint areas for improvement.
- Identify upselling and cross-selling opportunities to grow enterprise accounts and craft bespoke proposals to address individual client goals. Monitor key account metrics to shape and forecast sales strategies, and collaborate with the marketing team to launch client-focused campaigns. Keep a pulse on competitor activities and market trends to guide strategic planning.
- Lead and conclude contract negotiations with clients, focusing on terms, pricing, and payment schedules that benefit both parties. Collaborate with account team members to align contract specifics with customer service objectives, and regularly review and adapt contracts to reflect customer feedback and market changes.
- Analyze client account performance data to produce detailed reports and provide stakeholders with actionable insights. Communicate key performance trends to inform and guide decision-making.
Requirements and skills :
