What are the responsibilities and job description for the CUSTOMER SUCCESS SPECIALIST position at EDCLUB, INC?
Description :
As a Customer Success Specialist, you are responsible for retaining current customers, onboarding new customers, upselling freemium customers, and driving customer satisfaction. This role is primarily focusing on inside customer outreach but also requires occasional travel to meet customers, attend trade shows, and industry events.
Required Skills :
- Excellent telephone etiquette, written and verbal communication skills
- Strong presentation skills over the web and in-person
- Sense of humor, positive attitude, and superior relationship-building skills
- Good organizational skills and attention to detail
- Ability to work both independently (with direction) and with a team
- Proficient use of web-based products such as Google Docs, Sheets, Drive, and generally 'tech-savvy'
- Experience with CRM systems preferred
- Minimum 2 years of related experience preferably in SaaS sales, account management, or inside sales role
- Bachelor's degree preferred
Responsibilities :
About Company :
Edclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.
Benefits and Compensation : Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow.
Health & Wellbeing
Retirement
Flexibility and Time Off :
Paid Parental Leave Plan
Perks :
Flexibility and remote work availability
EEOC
EdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
