What are the responsibilities and job description for the Customer Service Representative position at EDCO Disposal?
Customer Service Representative – San Marcos Office
Job description
- Primary Responsibilities:
- Answer a high volume of incoming phone calls consisting of inquiries, orders, service issues
- Assist with the needs of customers
- Input information into our system
- Review and close orders
- Audit accounts
- Follow-thru, meet deadlines
- Communicate effectively
- Requirements:
- Must be well-spoken, positive; answer every phone call with a smile
- Have excellent communication skills, oral and written
- Highly-motivated, goal-oriented, self-starter, team-player, flexible to the work load
- Well-organized, efficient, detail-oriented, and have problem-solving skills
- Must have call center Customer Service experience or high volume calls experience Possess reliability, commitment, integrity
- Ability to multi-task, prioritize, and manage time effectively
- Experienced with basic accounting and Microsoft office programs
Bilingual, English/Spanish preferred '
'
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- San Marcos, CA 92078: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24
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