What are the responsibilities and job description for the Application Support Analyst position at Eden Health?
Eden Health is hiring an Application Support Analyst to support our home office in Vancouver, WA. The Application Support Analyst is responsible for advancing the functionality and operational efficiency of assigned information systems and solutions. This entails analysis and implementation of new software modules; advising, assisting, and training Eden Health users in the operation and administration of their systems; and collaborating with Eden Health users to enhance their work methodologies and tools. The Application Support Analyst possesses sufficient technical expertise and understanding to support an assigned application but may be called upon to assist with multiple applications. Position may be required to travel to different Eden Health locations for on-site support and training.
Why choose Eden? We’re interested in you and want you to succeed. Our business is growing rapidly and we want you to grow with us. We have infinite room for advancement, both personally and professionally. We work hard to match you with a position that best fits YOUR skills and YOUR availability. In addition, Eden Health is a Certified Great Place to Work company, 5 years in a row!
Why choose Eden? We’re interested in you and want you to succeed. Our business is growing rapidly and we want you to grow with us. We have infinite room for advancement, both personally and professionally. We work hard to match you with a position that best fits YOUR skills and YOUR availability. In addition, Eden Health is a Certified Great Place to Work company, 5 years in a row!
Job Summary:
- Supports end users of the Electronic Health Record (EHR), including but not limited to Homecare Homebase (HCHB), Forcura, and Medline
- Able to provide back office and field support remotely and in-person as needed.
- Able to instruct use of EHR to help end users provide patient care.
- Able to develop education materials such as workflow and tips.
- Able to troubleshoot issues and act as a liaison between the end user and the external and internal EHR support team.
- Able to work holidays as needed.
- Able to interact with all levels of management.
- Able to assist with on-call duties as assigned.
Education/Experience Requirements:
- Intermediate knowledge of Microsoft Office Suite (MSWord, Excel, PowerPoint, Visio) required.
- Must be able to work in a fast-paced environment with demonstrated ability to move quickly between multiple competing tasks and demands.
- Excellent problem-solving, judgment, communication, organizational, decision making, and customer service skills.
- EHR experience, HCHB experience required.
- High School Diploma or equivalent.
- Two (2 ) years of related experience. Home Health or Hospice experience is preferred.
- Homecare Homebase experience preferred.
Career Benefits:
- Long-Term Service Recognition
- Training and educational Assistance
- Career Advancement Opportunities
Financial Benefits:
- 401k Retirement Savings Plan
- Employee Stock Ownership Plan
- Flexible Spending Accounts
- Life, Accident, & Disability Insurance
- Paid Holidays
- Discounts with AT&T Wireless, National and Enterprise car rentals
- Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc.
Personal Benefits:
- Paid sick leave and vacation time – eligible employees start accruing time on their first day of employment
- Identity Theft Protection
- Employee Assistance Program
- Employee Hardship Fund
- Floating Holiday – use it on your birthday or any other day of the year!
- Dental, Medical, Vision available for full-time status
Eden Health is an Equal Opportunity Employer.
