Community Manager II Night Manager - Las Palmas/The Surf, San Leandro CA

Description

POSITION SUMMARY  

Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed and maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors.  This includes developing a supportive environment for all residents, assuring sound fiscal management, maintaining an acceptable occupancy level, ensuring buildings and grounds are clean and well-maintained, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.

The Community Manager II must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.  The Community Manager II is required to provide leadership in developing a community and in directing the staff.  The Community Manager II is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Service Coordinator, Agencies and visitors to the property.

The Community Manager II directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.     

Community Managers who live on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided. 
• Establishes a schedule for personnel to be available for emergency maintenance.
• Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work.
• Ensures completion of required preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.
• Performs continual informal inspections of the property to ensure that it is being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive.
• Inspects exterior and interior common areas of the property monthly using approved checklist.
• Performs Bi-Annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with Eden Housing standards, and the property’s budgetary goals and limitations. 
• Reviews completed and outstanding work orders daily.  Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures.
• In conjunction with facilities assistant, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.
• Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.
• Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor.
• Ensures adherence of the building and its contents to all applicable municipal and fire codes.
• Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor.
• Ensures completed quarterly safety inspection for the properties as well as other safety related inspections and reports. 
• Ensures adherence to all maintenance requirements of Eden Housing.

Marketing and Leasing

• Maintains full occupancy.
• Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements.  Makes recommendations to improve marketing and leasing programs.
• Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures.  Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements.
• Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy.
• Supervises all staff in the turnover of vacant rental units.
• Conducts applicant interviews, verifies potential resident income, takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy.
• Obtains appropriate documentation

Qualifications

Qualifications

EDUCATION and/or EXPERIENCE;

• Two years’ experience in affordable housing management to include one year of staff management, maintenance and project management and reporting. 

Other Criteria

• Oversees a minimum of 70 units.

PREFERRED SKILLS and/or ABILITIES

• Willingness to learn and troubleshoot preventive plumbing, electrical and landscaping and ongoing maintenance issues and concerns.
• Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
• Demonstrated integrity on a professional level.
• Excellent communication and customer service skills. Strong attention to detail.
• Knowledge of Word and Excel.  Yardi software knowledge a plus.
• Ability to handle a large number of projects at once and shifting priorities in a fast-paced environment.
• Second language skill a plus.

CERTIFICATES, LICENSES, REGISTRATIONS 

• ARM certification preferred.
• Experience with HUD and/or CTCAC properties required.  Must obtain TCS and COS certification, as appropriate within 12-months of hire date.

LANGUAGE, MATH & REASONING SKILLS

Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization. Willingness to learn to prepare annual budgets. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral or schedule form. 

PHYSICAL/SENSORY/COGNITIVE DEMANDS

The physical/sensory/cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical:

• Approximately 40 percent of the job is done sitting, 30 percent standing and 30 percent walking.  Frequently walks, stoops, bends, squats (to retrieve files or pick up debris), climbs stairs, walks on uneven ground, lifts items less than 15 pounds, and reaches at, below, or above shoulder level.  Frequent face-to-face interactions with residents/staff/visitors and must speak clearly and articulate with extreme accuracy to give directions, talk on the phone, etc.
• Occasionally may lift items 16-50 pounds, push items 20 pounds, climb ladders, kneel, twist, or grasp/pull/carry/push equipment such as janitorial carts, vacuums, brooms, or mops.  Must occasionally withstand heights up to the number of stories in the building.  The Community Manager must be able to independently get to all areas of the property.

Vision:

• Must be able to proofread documents, read policies and procedures, contracts, forms, hand-written information and other information.

Hearing:

• Must be able to receive verbal information/instructions over the phone and in person.  Must be able to distinguish the sounds made by emergency equipment from other environmental sounds.

Smell:

• Must be sufficient to detect foreign/unpleasant odors while walking through buildings, such as a natural gas leak.

Concentration:

• Must be able to concentrate despite constant interruption.

Attention span:

• Must be able to attend to tasks for more than 60 minutes at a time.

Conceptualization:

• Must be able to remember verbal/written information for unlimited periods of time.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change.  This job description replaces all previous descriptions for this position.

Salary : $25 - $29