Business Office Manager

Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing and operating Skilled Nursing, Rehabilitation, and Assisted Living communities in Minnesota, Ohio & Wisconsin. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Eden promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Position: Business Office Manager

As the Business Office Manager, you will enact the overall Business Office activities as directed by the Administrator to ensure the proper administrative procedures are maintained (in accordance with current applicable federal, state, and local standards, guidelines, and regulations).

The ideal candidate will have previous BOM experience or 2-3 years' experience in bookkeeping, finance, accounts receivable or retail banking as well as a strong team player, able to communicate in a firm and professional manner and be driven to succeed.

Responsibilities

• Maintains basic knowledge of computer software and internet applications.
• Maintain resident and business office files.
• Assists in answering resident billing issues. Also maintains the ancillary charge worksheet on a weekly basis.
• Ensures that move-in deposits and rents are deposited in a timely manner.
• Sends monthly delinquent notices and follows collection guidelines.
• Process resident lease renewal letters.
• Ensures that accounts payable procedures are processed timely & accurately.
• Ensures that all proprietary, financial, and resident information is kept confidential.
• Monitors and records petty cash disbursements and reconcile to replenish.
• Respect and maintain the confidentiality of the office, its records, and restricted information.
• Daily Business Office Tasks
• Run Action Summary in PCC to capture any admission/discharges/and any other changes.
• Save Summary in Month End Folder under Bus office after highlighting/and signing off on.
• Update running Rent Roll to reflect any changes.
• New Admissions- work with Admission Director, to ensure the contract is signed and the correct rate is entered; complete each AR tab in PCC.
• New MCO Admission-ensure there is a copy of the authorization from Managed Medicaid; enter all authorization information in PCC.
• Upload a copy of the authorization in PCC with a beginning and end date noted in the AR Bill setup.
• Clear AR Dashboard.
• Clear voicemails and return all phone calls.
• Document in PCC customer service calls and follow-up action to be taken.
• Review the Aging report, and track payments not received. Private payments not received by the 5th of the month require an initial collection call; document call and information gathered in PCC. Inform the Executive Director immediately of all late payments.
• Review Managed Medicaid authorizations expiring in the next 30 days.
• Month End Tasks
• Work with the AR Team to prepare the community for close.
• Complete the Managed Medicaid Billing; follow up to make sure all claims are paid. Billing occurs on the 1st business day of the month.
• Prepare and mail private pay statements between the 24-27th of each month.
• Verify statements are sent to the correct POA, family member, or directly to the resident.
  
  

Requirements

• At least 2 years experience as a BOM is required
• MN SNF experience as a BOM with expertise in Medicaid applications
• Managed Medicaid as a payer and forms, etc.
• MN-ITS knowledge
• PCC AR side proficiency and resident trust
  
  

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