Front Desk Concierge

Principal Responsibilities:

· Professionally respond to all incoming phone calls, taking messages or forwarding calls as appropriate; provide information about Eden and its services, directions to the building, etc.

· Greet visitors in a professional and hospitable manner; insure that guests sign in and out on the visitor log; notify staff or residents of their guests as needed and/or provide directions to proper room or apartment in the building

· When emergency cords are pulled in apartments, advise CNAs via radio of location and ensure that one or more staff members acknowledge and respond

· Monitor security cameras, notifying appropriate personnel when incidents occur; follow assigned procedures in case of fire alarms and other emergencies

· Receive shipments and packages, and notify addressee for pick-up; for medication deliveries, summon wellness staff and assist with proper documentation

· Check out keys and two-way radios to staff per Eden procedures

· Make transportation arrangements for residents as needed

· Sell guest meal tickets : provide receipt and deposit cash in safe per Eden procedure

· Enter housekeeping and maintenance needs/requests in the proper log book

· When residents are discharged to hospital, print out face sheet and give to paramedics, and enter discharge in the database “hospital log”

· Record resident absences on the “Resident Out Sheet” and assist other staff in accounting for the safety and well-being of residents

· Assist residents in making hair salon appointments, reserving a place on outings and with similar in-house services; redirect them to nurse, activity director or other staff as appropriate

· Assist guests staying in the Eden Suite: issue room keys, accept payment, provide instructions, etc.

· Type memos, correspondence, reports and other documents as assigned

· Assist in maintaining mailing lists, tracking bed-hold days and other administrative record-keeping

· Maintain privacy of records at the front desk; help maintain professional appearance of desk and lobby area

· Perform a variety of clerical duties and other duties as assigned

Minimum Qualifications:

· High school diploma or GED

· Minimum of 1 year customer service experience

· Working knowledge of MS Office (Word, Excel, Outlook, Access) and ability to learn and master Eden database and other software as needed.

· Excellent phone etiquette and verbal communication skills

· Punctual and able to maintain established timeframes for duties

· Able to work with minimal supervision

· Able to multi-task

· Professional appearance

· Able to read and comprehend simple instructions, short correspondence, and memos

· Able to perform basic mathematical operations, including percentages and fractions

· Able to deal with standardized situations with occasional variables

· Able to discern when other parties need to be involved in validating priorities

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Schedule:

• Day shift

Ability to Relocate:

• Champaign, IL 61820: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16