What are the responsibilities and job description for the COO of Telehealth position at Eden?
Description
Hiring Manager: President & CEO
Job Title: COO Telehealth
Job Type: W2 1099
Location : Remote
Who We Are
Join our team and help transform lives by delivering life-changing treatments and exceptional care. We offer a collaborative environment with competitive compensation, professional growth opportunities, and a mission-driven focus on maximizing value for both our business and customers. With a goal-centric culture that encourages risk-taking, self-empowerment, and transparency, you'll thrive in a fast-paced setting where making an impact is key.
Our Mission
We are on a mission to tackle America's metabolic health crisis by educating the public on its challenges and offering access to proven, science-backed treatments. With over 80 million Americans affected and $600 billion in annual medical costs attributed to metabolic disorders, we provide accessible solutions that empower people to improve their health and maintain lasting results. Our goal is simple: transform lives through education and effective, outcomes-driven care.
About The Role
As our Chief Operations Officer for Telehealth, you'll be at the forefront of this revolution, leading our team to unprecedented heights. You'll oversee the entire operation, from streamlining processes to scaling our services, ensuring we deliver exceptional patient care efficiently and effectively.
Your Responsibilities
What You Bring to Eden
Eden is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
Compensation at Eden will be determined by skills, experience, and geographic location. Eden has identified the expected annual base salary range for this role: $200-$300k DOE & 15-25% of annual salary, tied to the achievement of specific performance metrics related to operational efficiency, revenue growth, and patient satisfaction.
At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.
Hiring Manager: President & CEO
Job Title: COO Telehealth
Job Type: W2 1099
Location : Remote
Who We Are
Join our team and help transform lives by delivering life-changing treatments and exceptional care. We offer a collaborative environment with competitive compensation, professional growth opportunities, and a mission-driven focus on maximizing value for both our business and customers. With a goal-centric culture that encourages risk-taking, self-empowerment, and transparency, you'll thrive in a fast-paced setting where making an impact is key.
Our Mission
We are on a mission to tackle America's metabolic health crisis by educating the public on its challenges and offering access to proven, science-backed treatments. With over 80 million Americans affected and $600 billion in annual medical costs attributed to metabolic disorders, we provide accessible solutions that empower people to improve their health and maintain lasting results. Our goal is simple: transform lives through education and effective, outcomes-driven care.
About The Role
As our Chief Operations Officer for Telehealth, you'll be at the forefront of this revolution, leading our team to unprecedented heights. You'll oversee the entire operation, from streamlining processes to scaling our services, ensuring we deliver exceptional patient care efficiently and effectively.
Your Responsibilities
- Strategic Leadership: Develop and execute a comprehensive operational strategy aligned with our overall business goals. Drive innovation and continuous improvement to enhance patient experience and operational efficiency.
- Team Management: Build, develop, and lead a high-performing team. Foster a culture of excellence, collaboration, and accountability.
- Operational Excellence: Optimize our telehealth platform and workflows to minimize wait times, maximize provider productivity, and ensure seamless patient journeys. Implement robust quality assurance measures to maintain the highest standards of care.
- Financial Performance: Oversee the financial performance of the telehealth division, including budgeting, forecasting, and cost management. Identify opportunities to drive revenue growth and improve profitability.
- Scalability and Growth: Develop and execute strategies to scale our telehealth services, expanding our reach and impact. Identify and capitalize on emerging trends and opportunities in the telehealth market.
What You Bring to Eden
- Proven Leadership: A minimum of 6 years of experience in operations leadership roles, preferably in a direct to consumer, CPG, or telehealth setting with an ability to drive 10X value.
- Drive Operational Excellence and Scale: Lead the optimization of workflows and day-to-day operations to support rapid scaling from ~$70M ARR to $500M ARR, ensuring efficiency in highly regulated telehealth environments.
- Strategic Framework Development: Build and implement scalable frameworks that adapt to evolving business demands, enabling sustainable growth without overextending resources.
- Balance Speed and Precision: Deliver high-quality outcomes on compressed timelines by aligning strategy with execution and optimizing team performance.
- Foster Cross-Departmental Alignment: Facilitate seamless collaboration across teams to maintain operational clarity and integration during periods of growth and change.
- Servant Leadership and Accountability: Lead with ownership and inspire trust, empowering teams to succeed in fast-paced, high-growth environments while navigating ambiguity and shifting priorities.
- Strategic Thinking: A strong strategic mindset and the ability to develop and execute long-term operational plans.
- Operational Excellence: A deep understanding of direct to consumer operations.
- Financial Acumen: Strong financial acumen, including budgeting, forecasting, and cost management.
- Technical Proficiency: Familiarity with IT systems, telehealth platforms, and data analytics tools.
- People Management: Proven ability to lead, motivate, and develop high-performing teams.
- Communication Skills: Excellent written and verbal communication skills, including the ability to present complex information to diverse audiences.
Eden is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
Compensation at Eden will be determined by skills, experience, and geographic location. Eden has identified the expected annual base salary range for this role: $200-$300k DOE & 15-25% of annual salary, tied to the achievement of specific performance metrics related to operational efficiency, revenue growth, and patient satisfaction.
At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.
Salary : $600
