What are the responsibilities and job description for the Zendesk Implementation Specialist position at Eden?
Hiring Manager: VP of Member Experience
Job Title: ZenDesk Implementation Specialist
Job Type: 1099
Location: Remote
Who We Are
Join our team and help transform lives by delivering life-changing treatments and exceptional care. We offer a collaborative environment with competitive compensation, professional growth opportunities, and a mission-driven focus on maximizing value for both our business and customers. With a goal-centric culture that encourages risk-taking, self-empowerment, and transparency, you'll thrive in a fast-paced setting where making an impact is key.
Our Mission
We are on a mission to tackle America's metabolic health crisis by educating the public on its challenges and offering safe, science-backed treatments. With over 80 million Americans affected and $600 billion in annual medical costs attributed to metabolic disorders, we provide accessible solutions that empower people to improve their health and maintain lasting results. Our goal is simple: transform lives through education and effective, outcomes-driven care.
About the Role
Were looking for a Zendesk Freelance Consultant to join our mission-driven team on a project basis. Your role will be to set up, customize, and optimize Zendesk to align with Edens unique needs while providing ongoing support to ensure we continue to grow and thrive. This is a flexible and impactful opportunity to contribute to our goal of improving America's metabolic healthone customer interaction at a time.
Your Responsibilities
- Launch & Integrate: Implement Zendesk Chat, with plans to expand into additional support channels.
- Optimize Workflows: Analyze, adapt, and streamline support processes for maximum efficiency.
- Customize Zendesk: Configure roles, automations, macros, and other features to match our goals.
- Connect Systems: Seamlessly integrate Zendesk with tools like CRMs and e-commerce platforms.
- Train & Empower: Train our team and create concise, user-friendly guides to ensure ongoing success.
- Be There When Needed: Offer flexible, reliable follow-up support to address questions or challenges.
What You Bring to Eden
- Proven Zendesk Expertise: Hands-on experience with Zendesk implementation and optimization projects.
- Technical Know-How: Confidence with API integrations and technical troubleshooting.
- Clear Communicator: You simplify the complex and keep solutions customer-focused.
- Problem Solver: A solution-oriented mindset with a knack for tackling challenges head-on.
- Dependability: Available to provide support even after the initial project wraps up.
Housekeeping
Eden is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
Compensation at Eden will be determined by skills, experience, and geographic location. Eden has identified the expected annual base salary range for this role: up to $60/hr DOE.
At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.
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Salary : $600
