Demo

Service Delivery Manager H/F (3)

Edenred France
Malakoff, TX Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/29/2025
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. 📣 Nous sommes Ă  la recherche de notre futur(e) ⭐Service Delivery Manager H/F ⭐ RattachĂ©(e) Ă  Vianney, notre Responsable de la production de la DSI, vous participerez Ă  la gestion des services fournis par nos providers. Vous vous assurerez, que les services dĂ©livrĂ©s rĂ©pondent aux exigences attendues. En rejoignant notre Ă©quipe, vous serez amenĂ©(e) Ă  collaborer avec l'ensemble des Ă©quipes infrastructures France et monde et en particulier les Ă©quipes Workstation et RĂ©seau. 🎯 Votre mission: Gestion des incidents: Suivre et coordonner les acteurs de la rĂ©solution des incidents et des demandes. GĂ©rer les escalades mĂ©tiers. Identifier, enregistrer, documenter et classifier l’ensemble des incidents critiques rencontrĂ©s. En prĂ©sence d’incident ayant un impact majeur et durable sur les mĂ©tiers, gĂ©rer la cellule de crise en impliquant les experts et managers IT nĂ©cessaires. GĂ©rer les conflits de ressources et les prioritĂ©s. Assurer la communication rĂ©guliĂšre et l'atteinte des objectifs en termes de dĂ©lai et de qualitĂ© de traitement. LibĂ©rer du temps aux Ă©quipes opĂ©rationnelles en industrialisant leurs activitĂ©s par capitalisation sur les compĂ©tences et savoir-ĂȘtre induits. Assigner et coordonner les diffĂ©rentes Ă©quipes techniques dans la rĂ©solution des incidents. Piloter l’adĂ©quation du niveau de performance obtenu par rapport au niveau de performance dĂ©fini dans les SLA. Participer Ă  l’amĂ©lioration continue du processus de gestion des incidents pour en amĂ©liorer l’efficacitĂ©. Gestion des problĂšmes: Anticiper la rĂ©currence d’un incident majeur en proposant l’ouverture d’un problĂšme pour le traiter en profondeur et le suivre jusqu’à complĂšte rĂ©solution. PrĂ©parer et tenir les rĂ©unions de revue des incidents en fournissant les supports et les statistiques attendus par le management et les mĂ©tiers. Gestion des changements: Participer et animer la rĂ©union hebdomadaire de revue des changements (CAB) Remonter les anomalies qui pourraient ĂȘtre liĂ©es aux changement (incident de production, rĂ©gression, 
) Si on parlait de vous ? 😀 🔎 Vous ĂȘtes un excellent communicant , et avez une trĂšs bonne gestion du stress et des prioritĂ©s. De formation supĂ©rieure en informatique Bac 2 minimum , votre expĂ©rience vous permet de comprendre parfaitement les problĂ©matiques liĂ©es aux infrastructures informatiques, ainsi que la mĂ©thodologie ITIL. Votre bastion technique: Certification ITIL V3 ou V4 Environnement Microsoft, Windows Server, Microsoft Exchange, Office 365, Linux Environnements rĂ©seaux : notions avancĂ©es routage, firewall, 
 Environnements Cloud Azure nice to have Gestion des outils d’observabilitĂ© (App insight, datadog 
) TrĂšs bonnes connaissances des briques de sĂ©curitĂ©s d’un SI Vous maĂźtrisez la langue de Shakespeare. Poste basĂ© en CDI Ă  Malakoff, tĂ©lĂ©travail 2 jours par semaine. Pourquoi nous ? 💗 "VIBE WITH US" 🔮 Rejoignez une entreprise innovante, connectĂ©e oĂč il fait bon travailler : variable, challenges, afterwork, Ă©vĂ©nements, programme sport & bien-ĂȘtre, participation, intĂ©ressement, crĂšches d’entreprise, la meilleure carte Ticket Restaurant, CESU
 Edenred France est Ă©lu TOP EMPLOYER 2024. #Edenredfamily #Vibewithus #Topemployer2024 Apply now and Vibe with Us! The Edenred State of mind - We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.

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Job openings at Edenred France

Edenred France
Hired Organization Address Malakoff, TX Full Time
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of mill...
Edenred France
Hired Organization Address Malakoff, TX Full Time
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of mill...
Edenred France
Hired Organization Address Malakoff, TX Full Time
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of mill...
Edenred France
Hired Organization Address Lyon, MS Full Time
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of mill...

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