What are the responsibilities and job description for the Senior Retail Manager position at Edgar's Bakery and Café?
Job Summary
We are seeking an experienced retail store manager to lead our bakery division. As the General Manager, you will be responsible for overseeing the operations of one of our Birmingham area retail locations and driving business success through effective leadership, customer satisfaction, and financial management.
Responsibilities:
- Operations Management: Manage daily operations, ensuring seamless service and adherence to food safety and cleanliness standards.
- Team Development: Recruit, hire, train, and develop a high-performing team, including co-managers, assistant managers, and associates.
- Financial Planning: Control food, labor, and supply costs using sales forecasts, projections, and budget analysis.
- Customer Service: Address complex customer inquiries and ensure satisfaction at every level.
- Employee Engagement: Foster a positive work environment and promote employee development through regular training sessions and performance evaluations.
- Inventory Management: Order products and supplies based on sales numbers and business needs.
- HR Compliance: Ensure compliance with company policies and regulations regarding employee-related matters, such as scheduling, payroll, and benefits.
Requirements:
- A high school diploma or GED is required; a Bachelor's degree in foodservice or business-related field is preferred.
- At least 3 years of supervisory/management experience in foodservice or retail, or 1 year of experience with a relevant degree.
- Proficiency in Windows-based computer programs.
- Excellent organizational, interpersonal, and communication skills.
- Strong customer service and leadership background.
- A commitment to company values and vision.
