What are the responsibilities and job description for the Bilingual Night Supervisor position at EDGE Building Services?
Who We Are:
Founded in 2013, locally owned and operated, EDGE Building Services, Inc offers clients environmentally friendly, full scope janitorial services. In addition to standard janitorial programs, EDGE offers complimentary services including floor care, carpet cleaning, glass cleaning, pressure washing, jr. engineering along with other building maintenance services. EDGE has successfully gained its position in the marketplace primarily through positive client referrals and word-of-mouth advertisement. This has been possible due to EDGE’s reputation and commitment to provide all clients with sincere customer satisfaction. At EDGE customer service is more than giving clients what they pay for. It means consistently exceeding client expectations and providing outstanding results.
Who We Are Looking For:
We are seeking a highly skilled and bilingual (English/Spanish) Night Supervisor to support our Special Services team. This individual will assist the Operations Manager, in overseeing nightly floor work operations, ensuring job quality, and improving communication between technicians, management, and customers. The ideal candidate will have expertise in floor maintenance (carpet cleaning, strip and wax, power washing, and emergency water extractions) and strong leadership skills to develop team members effectively.
How You Can Help Us Grow:
Leadership & Team Development
Assist in managing a team of technicians, providing support, training, and mentorship.
Ensure that each job is completed efficiently, meeting quality standards.
Develop and implement training programs to enhance technician skills and career growth.
Foster a team environment that prioritizes accountability, safety, and job excellence.
Job Coordination & Communication
Ensure job details, schedule adjustments, and critical information are clearly relayed to the team.
Provide real-time updates on job progress, challenges, and completion status using CleanTelligent/Otuvy.
Enhance follow-up procedures for job completion and customer satisfaction.
Quality Control & Process Improvement
Conduct post-job quality inspections and ensure all work meets company standards.
Implement structured learning from completed jobs, analyzing successes and areas for improvement.
Work with Operations Manager to standardize reporting and ensure clear, detailed job documentation.
Gather feedback from both customers and technicians to continuously improve service quality.
Operational Efficiency
Identify opportunities to streamline workflows and improve efficiency.
Ensure that job sites are properly prepared, equipment is maintained, and technicians follow best practices.
Respond to and manage emergency jobs (e.g., water extractions) with a proactive, problem-solving mindset.
Your Background:
Bilingual in English and Spanish (Required).
Minimum 3-5 years of experience in floor maintenance services (carpet cleaning, strip and wax, power washing, emergency response, etc.).
Prior leadership or supervisory experience preferred.
Strong problem-solving skills and ability to make quick, effective decisions.
Familiarity with job tracking systems such as CleanTelligent/Otuvy is a plus.
Ability to work overnight shifts and handle a fast-paced work environment.
Excellent verbal and written communication skills.
High attention to detail and commitment to quality service.
Your Personal Attributes:
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Strong problem-solving skills and attention to detail.
A proactive approach to identifying and resolving issues.
Flexibility and adaptability to changing workloads and responsibilities.
What We Offer:
We value employees who can perform with minimal supervision and who are team players. While we constantly strive for great results, we also value a work-life balance. We have a collaborative, rewarding, flexible, and challenging work environment with supportive leadership and exciting opportunities for growth. We also offer:
Comprehensive healthcare coverage including Medical, dental and vision options
2 weeks of PTO, and a week added after 5 and 10 years
Daily Pay Program Optional
Life Insurance
Critical Illness Insurance
Hospital Insurance
Accident Insurance
A culture that values growth and opportunity
We're more than just a workplace. We're a family.
EDGE Building Services, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status or any other prohibited basis. It is our intention that all qualified applicants be given an equal opportunity and that selection decisions be based on job related factors.
Salary : $23