What are the responsibilities and job description for the Field Technician position at Edge Building Solutions?
Description
Southern Staircase, an Edge Building Solutions company, is a trusted partner and the preferred choice among professional builders and developers for designing, building, and installing staircase and handrail systems. At Southern we make a commitment to work hard, be the best at what we do and have a culture of respect, teamwork, accountability, and fun.
Core Values
Fun, Family Atmosphere – We smile and laugh! We don’t take ourselves too seriously and we never miss an opportunity to teach, learn, and grow.
Accountability – We keep our promises and honor our commitments. We have an attitude of helpfulness while holding ourselves and teammates accountable for reaching our goals.
Continuous Improvement – We embrace challenge in the same manner as we embrace success. We learn from it, improve upon it, and share it.
Empowerment – We are encouraged to make decisions and initiate change.
Innovation – Innovation will set us apart. Always ask, “Why?” and “how can we make our business better?”
Teamwork – It may be cliché, but it’s true – there is no “I” in TEAMWORK. We always strive to put our team goals first.
We offer our candidates competitive compensation packages along with the opportunity to grow and move up within the organization. So, what’s stopping you? Come join the best with Southern Staircase.
The Field Service Coordinator is responsible for resolving quality issues with installed stair systems. This role involves direct interaction with clients to ensure satisfaction with installed and warrantied systems.
Essential Functions:
- Respond to client inquiries and complaints related to structural or cosmetic issues with installed stair systems.
- Identify and document the root cause of quality variances, including specification errors, construction deviations, manufacturing defects, delivery damages, or installation mistakes.
- Maintain detailed logs of repairs, identifying causes and corrective actions.
- Perform the following types of stair system repairs:
o Cosmetic Repairs: Address scratches, dents, splits, and water damage.
o Structural Repairs: Correct framing variances or replace broken components.
o Squeaks: Resolve issues such as manufacturing defects using shims or other techniques.
o Modifications: Perform tasks like adding or removing risers, changing treads, or adjusting rough openings.
- Provide superior customer service, contribute to a positive work environment
- Accurately document repair details, including time, materials, complaint causes, costs, and completion status.
- Adhere to all safety regulations and guidelines.
- Perform other duties as required.
Requirements
Job Competencies:
• Exceptional interpersonal and communication skills
• Strong problem-solving skills to identify root causes of quality variances.
• Excellent communication and interpersonal skills to effectively interact with clients and team members.
• Strong attention to detail
• Strong service mentality
Qualifications:
• Minimum of 2 years of experience in stair installation, carpentry, or a related field.
• Proficiency in diagnosing and repairing structural and cosmetic issues in stair systems.
• Ability to read and interpret blueprints, specifications, and construction plans.
• Valid driver’s license with a clean driving record.
• Experience working remotely with satellite offices
• Flexibility to travel to client sites as needed.
• Strong work ethic
• Highly reliable, punctual, and dependable
• Ability to thrive in a fast-paced environment
Physical Demands:
• Capable of lifting up to 75 pounds and performing physical labor, including climbing, kneeling, and standing for extended periods.
• Comfortable working in various indoor and outdoor environments, including active construction sites.
Work Environment:
This is a full-time position. Field work environment.
Travel:
Travel is required for this position (up to 100%)
Benefits:
- Company Vehicle
- Attractive benefit package
- 9 paid holidays
- Competitive compensation
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
**We are a Drug-Free Workplace, offering a competitive compensation and benefits package.
Job Type: Full-time
