Field Technician II

Field Technician II

Reports to: Manager – Field Services

Location: Plano, TX

Company Description

Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description

Install and support Edge’s standard customer premise data & communications network systems for businesses throughout the US.

Primary Responsibilities:

• Install customer network equipment (e.g., switches, firewalls, phones, UPSs, gateways, servers, Cat5e & Cat6 patch cabling, etc.)
• Perform onsite troubleshooting and testing (under the guidance and supervision of remote engineers) via Navitek, Fluke, NetTool, etc.
• Conduct customer site surveys

Other Responsibilities:

• Communicate effectively with customers, team members, and project management clearly and concisely regarding technical issues
• Maintain accurate records of work performed & thoroughly inventory equipment
• Oversee and coordinate with third-party vendors

Requirements:

• Ability to travel nationwide (including Hawaii) approximately 70% of the time; generally three 3-4 day trips per month, and approximately one 10-day trip  per quarter
• Basic knowledge of data and voice communications networking
• Understanding of cable patching processes and procedures
• Ability to perform rack and stack activities
• Ability to lift up to 75lbs,  capable of working aloft
• Ability to work weekends and overtime when needed
• Strong problem-solving skills
• Strong  written, verbal, and relationship skills 
• Strong work ethic, excellent attendance 
• Self-motivated, detail-oriented, and organized
• Valid driver’s license

Experience and Education:

• Minimum of 5 years of experience in telecommunications, networking, or related field

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.