Client Service Associate

Job description

Boutique financial advisory firm is seeking a Client Service Associate to support the Firm’s advisors. This position is ideal for a dynamic, self-directed individual who will thrive as a member of a small, growing team. To be successful in this role you must be organized, have outstanding attention to detail, and possess investment industry education or experience.

Responsibilities

1. Manage the client service experience within the firm

· Proactively and promptly address client administrative matters to ensure the firm meets all client service expectations.

· Deliver a client experience that optimizes client satisfaction.

· Manage client inquiries regarding all administrative issues (e.g., money movement, address change).

· Make a proactive and personal commitment to understanding client circumstances, issues, and goals.

· Identify process inefficiencies related to client servicing and advice delivery and develop an approach to create more efficient client servicing processes.

2. Implement all action items for new and existing clients as directed by Advisors

· Prepare, submit, and monitor application forms and paperwork for new and existing clients.

· Proactively communicate and liaise with clients regarding the status of requests.

· Collaborate with custodians to optimize operational support.

4. Manage Investment Reporting and Billing

5. Maintain and monitor all relevant client information and activities in CRM system

6. Coordinate advisory team calendars and communications. This includes managing calendars, scheduling advisory team meetings per established protocol

7. Work closely with Advisors to support client service efficiencies and the client experience

· Attend occasional meetings with Advisors to gain exposure to advice meetings.

· Work with Advisors to coordinate process improvements and ensure systems and tools are implemented.

9. Administrative duties including compliance assistance, vendor relations, accounts payable/receivable, and general office administration and management

8. Maintain professional competencies and adhere to the firm's ethical standards and cultural values

Skills & Qualifications

· Bachelor’s Degree

· 3 years of wealth management industry experience with a strong focus on client service delivery

· Solid understanding of financial planning processes and the investment industry

· Proven competency using Microsoft Office applications; Outlook, Word, Excel, PowerPoint at an intermediate or advanced level

· Excellent at using and learning various software programs.

· Proficiency with Tamarac AdvisorView, CRM, Fidelity Wealthcape, Schwab Advisor Center a plus

· Superior interpersonal, verbal, and writing skills

· Superior organizational skills, detail orientation, and ability to prioritize effectively

· Displays initiative—thinks for themselves and finds solutions