What are the responsibilities and job description for the Qliksense Analyst / Developer position at Edge Global?
Job Description
Job Description
Responsibilities
- Analyse customer behaviour and feature usage data to identify key drivers of KPIs.
- Determine which customer actions and product interactions have the most significant impact on KPI performance.
- Provide insights into customer sentiment, pain points, and areas for improvement by way of mining / analyzing data from call transcripts, survey responses & social channels
- Conduct a thorough analysis of existing KPIs to understand their relationship with higher-level company metrics and ROI.
- Quantify the impact of incremental improvements in KPIs on overall business performance.
- Develop data visualizations to drive more informed business decisions.
- Utilize business process modelling to create models that reflect an intuitive, non-technical model of how the business is conducted.
- Identify key trends and outliers across customer verbatims, scores, and feedback.
- Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience.
- Plan and lead cross-functional design sessions that leverage key findings.
- Establish and maintain effective working relationships with internal stakeholders and external partners.
Education
Required Skills and Experience
