What are the responsibilities and job description for the Edge Services is hiring: Technical Writer - Hybrid(1day onsite/week) in Pensacol position at Edge Services?
Job Description
Job Description
The position will be GPO / hybrid and training would be onsite M-F 8 : 30-5 : 00pm for the first few weeks.
Network Operations / Technical Writer / Contractor position
The Network Operations team provides 24 / 7 / 365 monitoring of Navy Federal’s Enterprise systems to ensure continuous availability. Network Operations proactively monitors alerts and escalates alerting incidents and engages support teams and / or third-party vendors as appropriate. Additionally, the Network Operations team supports equipment for branch office and ATM connectivity.
The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures.
The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners.
Responsibilities :
- Create and manage response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members
- Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management
- Interview engineers and / or subject matter experts to obtain workflow, processes, or other technical information
- Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks
- Provide timely responses and outcomes to operator inquiries posted in IM
- Respond to email in a timely manner; keep customers accurately informed and maintain detailed work notes
- Work collaboratively with support teams and management to implement process improvements
- Provide a Quality Assurance function for the team by reviewing work of others to ensure consistency, accuracy, and timeliness of service
- Lead small projects; serve as team spokesperson in project meetings
- Perform other duties as assigned
Qualifications (Required) :
Qualifications (Desired)
Note :
Hours : 8 : 00am - 4 : 30pm
Location : GPO / Hybrid
