What are the responsibilities and job description for the Technical Support Analyst position at Edgewater Federal Solutions, Inc.?
Overview
Edgewater Federal Solutions is seeking a Computer Systems Tec 2 to support the IT program at a major national laboratory. This is a remote position, however the candidate will still be required to go onsite once a month for meetings.
Responsibilities
- Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware.
- Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment.
- Tests and evaluates commercial and Laboratory developed software for quality control and proper operation.
- Maintains passwords, data integrity and file system security for the desktop environment.
- Communicates highly technical information to both technical and non-technical personnel.
- Recommends hardware and software solutions, including new acquisitions and upgrades.
Qualifications
- High school diploma and 1-2 years of related experience, or an equivalent combination of education and experience.
- Ticketing System experience
- Experience with customer service
- Desire to learn
- Experience with Windows and Mac operating systems
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
