SECURITY DISPATCHER

Summary: Responsible for the successful security surveillance review, communication, and deployment of security officers as necessary to respond to calls for aid and/or other assistance, as dictated during the course of a normal shift. Reviews and records footage requests. Handles any escalated issues within the normal daily course of business within the dispatch room.

Essential Functions and Responsibilities:

• Watches cameras and monitors for surveillance within the scope of Security responsibility
• Using digital recording equipment, downloads footage as needed and/or requested
• Works closely with property Surveillance department to track suspicious and/or unusual activity
• Reports suspicious and/or unusual to property Security employee(s) for further investigation
• Capture and print photos from the monitoring system
• Remain up to date and completely familiar with the property layout and locations of various alarm systems
• Direct responding units immediately to the location of an active alarm(s)
• Working knowledge of the smoke control panels, in the event that manual operation is required
• Works closely with law enforcement and courts in responding to subpoenas
• Works closely with Risk Management and Human Resources departments assisting with investigations
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• At least one year of casino security, law enforcement, surveillance, military or EMT experience preferred
• Experience with or ability to read and understand all tabular status display monitors for all elevators in the event of an emergency
• Excellent guest service skills
• Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons
• Working knowledge of Microsoft operating system and applications preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence
• Ability to effectively communicate in small and large group situations, as well as one-on-one, including all local, state, and private agencies in regard to the functions of the Life/Safety system and related equipment
• Ability to effectively communicate in English and via portable radios
• Be familiar with all laws and codes of the Uniform Fire Code, as well as the authority having jurisdiction (Clark County Fire Department). This is critical during an alarm and relative to the proper and timely notification of above.
• Have the ability to remain calm during an emergency situation in order to properly coordinate activities from the Fire Command Center.
• At least 21 years of age
• High school diploma or equivalent preferred

Work Cards

• Alcohol Awareness
• Nevada Gaming

Physical Requirements

• Ability to work in smoky, noisy environment with bright lights
• Ability to work for continuous time periods in extreme heat and cold
• Ability to jog or run as situations dictate
• Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs.
• Vision, hearing, speech and literacy (critical)
• Ability to remain in sitting position (over 75% of the time)
• Ability to move throughout the casino floor (less than 25 % of the time)
• Maintain concentrated attention to detail for sustained periods
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Working indoors in a smoky, noisy, dark environment

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.