What are the responsibilities and job description for the TRUE REWARDS AGENT position at Edgewater (Laughlin, NV)?
General Summary
This position requires a friendly demeanor, positive attitude, attention to detail and excellent guest service skills to both internal and external guests.
Essential Duties and Responsibilities
- Enrolling guests in the True Rewards club.
- Explaining club functions and benefits.
- Redeeming points.
- Explaining promotions and offers.
- Selling tickets for various venues and events.
- Taking jackpot pictures and completing required documentation.
- Provide information concerning property services and local destinations.
- Complete duties within regulations, policies and using proper procedures.
- Assist with tournaments and casino events as requested.
- Listen effectively, speak, read and write English clearly to gather and document important information.
- Establish rapport with guests, obtain information and accurately input into the proper system.
- Access and input information using a moderately complex computer systems.
- Verify and accurately complete all monetary transactions.
- Answer multi-line telephone and provide information/take credit card telephone orders as needed.
- Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments.
- Comprehend and follow written and/or verbal instructions.
- Work under pressure with minimal errors and meet deadlines.
- Maintain assigned shift/job requirements in conformance with company standards.
- Provide outstanding guest service to all internal and external guests.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Perform any other duties as assigned by management
Job Specifications – Qualifications
- Must be at least 21 years of age.
- Any combination of education, training or experience that provides the required knowledge, skills and abilities.
- Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
- Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Must be able to obtain and maintain all cards required by the company.
- Must be able to verify the right to work in the U.S.
Working Conditions – Physical Requirements - Temperature changes associated with working indoors or outdoors.
- Varied shifts determined by duties and business levels.
- Providing service to guests who may be smoking and drinking alcohol.
- Moderate to loud noise levels.
- Other conditions associated with a casino environment.
- Able to see small print such as driver’s license information 100% of shift time .
- Frequently stand/walk/sit as needed during your shift – some days standing and walking is 75% of shift; some days sitting 75% of shift, depending on events of the day.
- Able to get in and out of seat numerous times per shift.
- Able to occasionally lift, push or pull up to 30 lbs.
Required Work Cards - Gaming
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations
