What are the responsibilities and job description for the ECM Family Resource Specialist position at Edgewood Center for Children and Families?
NOTE: The California Department of Public Health (CDPH) has issued new requirements for health care and congregant care facilities to decrease the risk of COVID-19 outbreaks. Based on the CDPH public health mandate, all candidates for positions at Edgewood Center must provide proof of vaccination. Edgewood Center will consider applicants with ADA and Title VII exemptions on a case-by-case basis.
Mission
Edgewood is the place to begin for any child or youth to get the mental health care ,social services, and academic support they need from highly trained welcoming professionals.
Vision Statement:
For everyone we serve to have the power to live life with understanding, confidence, strength, and joy.
ECM Family Resource Specialist- This is a full-time position, Monday-Friday from 9:30am-6:00pm, hybrid-three days in the office and two days remote. This position is located in our San Francisco office.
About Edgewood:
Each person who works at Edgewood Center for Children and Families shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day. Edgewood’s successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.
Program Summary
Enhanced Care Management (ECM), an initiative of California Advancing and Innovating Medi-Cal (Cal AIM), is a whole-person, interdisciplinary approach to care that addresses critical but non-clinical needs (vocational, housing, basic needs, educational, legal, etc.), to improve the quality of life and health outcomes of Medi-Cal Members. Services are community based, interdisciplinary, high touch and person centered.
Position Summary
The Family Resource Specialist for Enhanced Care Management (ECM) supports the non-clinical needs of parents/caregivers of children who are enrolled in the San Francisco Health Plan through a process of care coordination. The Family Resource Specialist, stationed within the Edgewood Family Resource Center, outreaches, and engages families to enroll them in ECM services, completes a comprehensive needs/strengths assessment and service plan, provides resource information and brokerage to address unmet needs, assists families in accessing and navigating through resources, monitors service plan progression, and provides follow-up and aftercare if needed. Services are provided in the office, in family homes, in other community locations, and through phone/text/email, or video conferencing.
Essential Functions and Core Competencies
- Be an Edgewood Ambassador. Outreach to the agency and the community to provide information about the benefits of ECM services, the eligibility requirements, and the enrollment process. Ensure a welcoming and seamless service provision for all families and referents.
- Be a Care Coordinator and Family Advocate. Provide case management support that includes consistent outreach and engagement to families; assist families in developing the skills and knowledge to eventually access resources independently; arrange targeted support groups and educational workshops for families on various relevant topics; distribute in-kind donations; and provide coordination with other services important in a family’s life.
- Be a record keeper. Keep detailed case records in a timely and professional manner and in accordance with program and agency standards and deadlines, such as sign-in sheets, evaluations, enrollment forms, client satisfaction surveys, assessments, service plans, case notes, and incident reports. Document and record every service performed, whether it be with an individual, group, team, or organization.
- Contributes positively to creating a healing-centered, welcoming, anti-racist, LGBTQ affirming team and organization.
- Demonstrates cultural competency, humility, and sensitivity treating youth, families, and colleagues with dignity and respect.
Applied Knowledge, Skills, and Abilities
- High School Diploma or General Education Diploma is preferred.
- Two years of community, social, or public health work experience.
- Current CA Drivers License and auto insurance.
- Spanish-language speaking and writing fluency preferred.
- Must trustfully work autonomously in the field.
- Ability to use Microsoft Office programs.
Salary Information
This position pays an hourly rate range of $30.45-$33.50 depending on experience and bilingual language differentials. *Please note- the language differential is contingent on passing a language proficiency test.
As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:
- 16 days of PTO the first year and more thereafter
- Nine paid holidays
- Five health and wellness days off annually
- 10% additional pay for community-relevant second language fluency
- Medical/Dental/and Vision plans
- 403 B Retirement Plan with agency match
- Employee Assistance Program
- Commuter Benefits Program
- Medical and Childcare Flexible Spending Accounts
- Pet Insurance
- Identity Theft Protection Plan
- Paid employee referral program
- Flexible work schedules
- Career advancement opportunities
- Retention bonuses for many positions
- Continuing Education expense reimbursement
- Professional licensing fee reimbursement
- Professional Development reimbursement opportunities
- Verified Public Service Loan Forgiveness Employer
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Opportunity
Edgewood is proud to be an equal-opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply. Edgewood maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.
Salary : $30 - $34
