What are the responsibilities and job description for the Front Desk Agent position at Edgewood Tahoe Resort?
Position Summary:
As the Front Desk Agent at Edgewood Tahoe, you proudly represent the hotel to the guest throughout all stages of their luxury experience. Not only are you part of the guest’s first impression, this role continues to be an essential resource to guests throughout their stay. You assist a guest in creating an engaging experience at the resort by offering and providing information on one of kind, luxurious amenities such as World-class Spa, Lakefront Beach and Pool access and delicious culinary options available to them. You also act as a PBX agent when needed. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.
Essential Functions:
As the Front Desk Agent at Edgewood Tahoe, you proudly represent the hotel to the guest throughout all stages of their luxury experience. Not only are you part of the guest’s first impression, this role continues to be an essential resource to guests throughout their stay. You assist a guest in creating an engaging experience at the resort by offering and providing information on one of kind, luxurious amenities such as World-class Spa, Lakefront Beach and Pool access and delicious culinary options available to them. You also act as a PBX agent when needed. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.
Essential Functions:
- Register guests for accommodations. Accommodate special requests whenever possible.
- Assist in preregistration and blocking of rooms for reservations.
- Verify the guest's method of payment and follow established credit-checking procedures. Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
- Understand room status and room status tracking.
- Be knowledgeable of room locations, types of rooms available, room rates and property information.
- Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Work closely with the housekeeping department in the keeping room status reports up to date and coordinate requests for maintenance and repair work.
- Process guest check-outs.
- Use proper telephone etiquette.
- Promote options and alternatives to guests and offers assistance in making choices including upgrades and other services.
- Possess a working knowledge of the reservations department. Connect guest with reservations department for same day and future reservations.
- Follow cancellation procedures.
- Perform cashier related functions.
- Use proper mail, package, and message handling procedures.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Read and initial the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
- Maintain guest room key storage.
- Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
Qualifications / Special Skills:
- Hotel experience or prior work experience in a professional office environment preferred.
- Experienced guest service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality.
- Computer proficient.
- Available to work varied shifts when needed, including weekends, holidays, and nights.
What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):
- Ethics, Integrity and Trust
- Action Orientated
- Approachability
- Communication
- Composure
- Guest Focus
- Position Knowledge
- Professionalism/attitude
- Teamwork
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