What are the responsibilities and job description for the In Room Dining Server (AM Room Service) position at Edgewood Tahoe Resort?
Position Overview:
As an In Room Dining Server at Edgewood Tahoe Resort, you will provide personalized, efficient, and high-quality in-room dining services to all guests, ensuring they have a memorable and seamless experience. You will be an ambassador of luxury and hospitality, delivering exceptional food and beverage service to guest rooms while adhering to the resort’s standards of excellence.
Key Responsibilities:
As an In Room Dining Server at Edgewood Tahoe Resort, you will provide personalized, efficient, and high-quality in-room dining services to all guests, ensuring they have a memorable and seamless experience. You will be an ambassador of luxury and hospitality, delivering exceptional food and beverage service to guest rooms while adhering to the resort’s standards of excellence.
Key Responsibilities:
- Ensure all room service orders are accurately prepared according to guest preferences, following the resort's menu guidelines.
- Maintain a high level of knowledge about the resort’s menu offerings, wine lists, and special dietary options to provide guests with accurate information.
- Deliver food and beverages to guest rooms in a timely and courteous manner.
- Maintain cleanliness and presentation of room service trays, ensuring they are aesthetically pleasing and professionally arranged.
- Respond to guest requests promptly, ensuring their satisfaction and addressing any special requests or concerns.
- Follow proper procedures for room entry, ensuring privacy and security of guests at all times.
- Comply with all health and safety regulations, including sanitation and food handling guidelines.
- Collaborate with kitchen staff and other departments to ensure seamless service and timely delivery.
- Ensure room service areas are clean and well-organized, restocking supplies as necessary.
- Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Previous experience in room service, hospitality, or a related field preferred.
- Strong communication skills, with the ability to interact with guests in a friendly, polite, and professional manner.
- Familiarity with POS systems, e.g. Aloha, Micros, Info-Genesis.
- Ability to work independently, manage time effectively, and adapt to changing guest needs.
- Excellent organizational skills with attention to detail.
- Strong knowledge of food and beverage offerings, including wine, cocktails, and dietary requirements.
Physical Requirements:
- Must be able to safely lift, move, and stack items weighing up to 50 lbs.
- Able to perform physical tasks, including bending, lifting, and standing for extended periods.
