Director of Operations

Edgeworks Climbing

MISSION:

To be the innovative leader of indoor climbing, outdoor adventure, and fitness for the active community.

VISION:

To provide exceptional customer experiences focused on climbing and fitness that challenge and inspire an active lifestyle.

CORE VALUES:

Community

A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun.

Professionalism

A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff.

Integrity

A commitment to do what we say and stay true to our word, ourselves, our goals, and our community.

Adventure

Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals - inside the gym and outside.

General Summary: 
The Director of Operations is responsible for the strategic and operational oversight of all Edgeworks Climbing gym locations. This position ensures company-wide consistency, efficiency, and excellence in customer and staff experience by directing operational systems, supporting Gym Managers and department heads, and collaborating across departments. The Director of Operations reports directly to the President/Owner and works in close collaboration with the Marketing Director, Accounting & HR Manager, and Director of Climbing School and Guiding to execute company vision, values, and goals.

Core Functions:

• Oversee operations and performance across all Edgeworks Climbing gym locations.
• Lead and support Gym Operations Managers, Director of Youth Programs, Director of Route Setting, Director of Retail, and Facilities Manager.
• Ensure systems, practices, and service standards are aligned across all departments and gyms.
• Drive operational excellence through systems development, accountability, and interdepartmental collaboration.
• Develop and manage operational budgets, payroll structures, and project planning.
• Represent operations in strategic planning and high-level decision-making.
• Foster a strong organizational culture rooted in Edgeworks’ mission, values, and community commitment.

Principal Activities:

LEADERSHIP & MANAGEMENT

• Lead and support direct reports through consistent communication, team development, and regular check-ins focused on goals, expectations, and accountability.
• Conduct strategic meetings, regular one-on-ones, and cross-location coordination to ensure alignment and progress.
• Promote leadership development and team growth through mentorship, training, and role clarity.
• Maintain accountability and alignment through delegation, documentation, and operational consistency.

SYSTEMS & STRATEGY

• Design, implement, and refine systems that support scalable operations and customer experience.
• Develop long-term operational goals and strategies in collaboration with the leadership team.
• Ensure alignment between daily operations and the company’s strategic goals.
• Lead process improvements in areas such as scheduling, customer service, technology adoption, and logistics.
  

COLLABORATION & COMMUNICATION

• Serve as the primary link between gym-level operations and executive leadership.
• Collaborate with the Director of Marketing, HR & Accounting Manager, and Director of Climbing School and Guiding to ensure cross-departmental coordination.
• Facilitate communication between gym locations, leadership, and departments to support cohesive operations.

BUDGETING & FINANCIAL MANAGEMENT

• Oversee and develop operational budgets for each gym location and department.
• Monitor financial performance, payroll, and margins, adjusting plans as needed to support financial goals and improve efficiencies.
• Partner with the HR & Accounting Manager to ensure fiscal responsibility and transparency.

RISK MANAGEMENT & COMPLIANCE

• Partner with Gym Operations Managers and the Facilities Manager to uphold safety, legal, and operational standards.
• Maintain oversight of emergency preparedness, incident reporting, and staff training related to risk management.
• Collaborate and ensure compliance with employment laws, insurance, and OSHA standards across all locations.

CULTURE AND COMMUNITY

• Lead by example to foster a welcoming, inclusive, and respectful community and company culture.
• Support company values through staff engagement, conflict resolution, and DEI initiatives.
  
• Actively represent Edgeworks in the greater climbing and fitness community, embodying professionalism and positivity.

OTHER DUTIES

• Conduct regular visits to all gym locations.
• Represent operations in board-level or ownership discussions.
• Contribute actively to organizational goals, projects, and innovation initiatives.

Qualifications:

• Minimum 5 years of experience in multi-gym operations.
• Experience in the climbing gym industry.
• Exceptional leadership and communication skills.
• Strong management of budgeting and financials.
• Experience with Redpoint HQ and other business tools.
• Proven ability to develop and lead high-performing teams.

Employment Status:

• Full-Time
  
• Salary $90,000 - $96,000 annually
• Paid Time Off
• Medical Benefits
• 401(k) Retirement Plan
• Industry/Gym Benefits/Perks

Salary : $90,000 - $96,000