What are the responsibilities and job description for the Netsuite Solution Manager position at EDI Specialists, Inc.?
Job Details
hybrid near Burlington, MA
Position Purpose : The System Solution Manager is responsible for bridging business objectives with technical capabilities and ensuring seamless delivery and optimization of NetSuite along with integrated systems. He/She drives cross-functional collaboration, continuous improvement, and robust governance, of client's systems and processes. They enable the organization to leverage technology for sustained growth and efficiency. This resource will be the NetSuite Administrator (NetSuite user and role creation/maintenance, ability to create and manage saved searches, module knowledge), in addition to managing systemic project requests across all client's systems & integrations: NetSuite, Shopify, Avalara.
Essential Duties and Responsibilities
The following represents a list of essential duties and responsibilities; other duties may be assigned as required.
The Systems Solution Manager is responsible for leading the design, development, and management of enterprise technology solutions that enhance business processes, improve operational efficiency, and drive innovation. This role ensures that technical solutions meet organizational requirements and align with business goals.
Position Purpose : The System Solution Manager is responsible for bridging business objectives with technical capabilities and ensuring seamless delivery and optimization of NetSuite along with integrated systems. He/She drives cross-functional collaboration, continuous improvement, and robust governance, of client's systems and processes. They enable the organization to leverage technology for sustained growth and efficiency. This resource will be the NetSuite Administrator (NetSuite user and role creation/maintenance, ability to create and manage saved searches, module knowledge), in addition to managing systemic project requests across all client's systems & integrations: NetSuite, Shopify, Avalara.
Essential Duties and Responsibilities
The following represents a list of essential duties and responsibilities; other duties may be assigned as required.
The Systems Solution Manager is responsible for leading the design, development, and management of enterprise technology solutions that enhance business processes, improve operational efficiency, and drive innovation. This role ensures that technical solutions meet organizational requirements and align with business goals.
- Solution Design & Implementation :
- Collaborate with cross-functional teams to identify business requirements and translate them into technical solutions mainly within client's ERP NetSuite platform.
- Design and implement integrated systems that improve business processes and performance.
- Ensure that solutions are scalable, secure, and cost-effective.
- Oversee the selection, installation, and configuration of software and hardware solutions.
- Project Management :
- Lead and manage multiple projects, ensuring on-time delivery and alignment with business objectives.
- Develop and manage project plans, including timelines, budgets, and resources.
- Mitigate risks and troubleshoot issues during the project lifecycle.
- Communicate project status and escalate issues as necessary to senior management.
- Stakeholder Communication :
- Act as a liaison between business units and technical teams to ensure clear communication of project goals and requirements.
- Gather and document business needs, provide regular updates to stakeholders, and offer ongoing support post-implementation.
- Provide training and support to end-users on new systems and tools
- System Optimization & Maintenance :
- Monitor system performance and identify areas for improvement or optimization.
- Work with business owners and consultants to troubleshoot and resolve issues with existing systems.
- Regularly update systems to ensure they remain aligned with evolving business requirements and industry best practices.
- Vendor & Stakeholder Management :
- Evaluate and manage relationships with third-party vendors providing software solutions.
- Negotiate contracts and service level agreements (SLAs) with vendors.
- Manage external consultants or development teams when necessary to support system projects.
- Compliance & Security :
- Ensure that all systems comply with regulatory requirements and industry standards for data security and privacy.
- Stay informed about the latest technological trends and regulatory changes, applying this knowledge to system improvements.
- Documentation & Reporting :
- Maintain comprehensive documentation on system configurations, processes, and troubleshooting guides.
- Produce regular reports on system performance, issues, and project progress for management review
- Qualifications:
- 3-5 years of NetSuite functional experience
- 3-5 years of Shopify experience
- ERP and technical partnership (Centium, NetGain, OpenText, Avalara) experience
- Knowledgeable in EDI
- Leadership and Project Management experience
- Business Systems analysis
- Process creation and documentation skills
- Excellent communication skills with the ability to engage and influence cross-functional teams.
- Strong analytical mindset with the ability to make data-driven decisions and manage competing priorities.
- Strategic Thinking and Problem Solving
- Leadership and Team Development
- Financial Acumen
- Process Improvement
- Cross-Functional Collaboration and Influence
- Data-Driven Decision Making
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
