What are the responsibilities and job description for the System Administrator position at EDI Staffing, an EDI Specialists Company?
The System Administrator is responsible for overseeing and optimizing in-house computer software systems and network connections, ensuring the stability, integrity, and efficient operation of critical systems that underpin core organizational functions. Collaborating closely with cross-functional teams, this role plays a key part in the planning and implementation of policies and procedures to facilitate system provisioning and maintenance that aligns with company objectives, industry best practices, and regulatory standards. With a strategic focus on technology advancement, the System Administrator evaluates and recommends upgrades, patches, and new applications and equipment to maintain the organization's technological edge.
By providing technical support and expert guidance to users, both for end-user support of LAN-based/Cloud applications and workstation installation/configuration, the System Administrator ensures a reliable and user-friendly technology environment. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and needs to be detail-oriented and highly organized. A wide degree of creativity and latitude is expected.
Responsibilities:
- Perform network capacity planning
- Deploy workstations, servers, printers, scanners, firewalls, and all host security systems
- Research new applications and enhancements to existing applications, software, and operating systems
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts
- Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
- Install, configure, maintain, and troubleshoot end user workstation hardware, software, and peripheral devices
- Administer and maintain the company's LANs, WANs, network segments, Internet, Cloud Infrastructure, and intranet system infrastructure
- Administer and maintain Help Desk ticketing tool to respond to incidents, and document resolution in agreed upon SLA (service level agreement). Investigate and resolve end users' software/hardware problems while documenting issues in a "track request” document in a timely manner.
- Assist in creating end-user documentation of standardized software as it relates to using company resources
- Maintain network and system security
- Provide orientation and training to end users for all modified and new systems
- Provide system and network support to Canada and Monterrey
- Assist with Trading Partner and internal Customer Service inquires
- Work in Azure Cloud infrastructure environment
- Work with Intune, Sentinel, Policies, and Licensing
- Assist with SharePoint Compliance and Security
- Work with SAAS, VMs, IAAS, VPNs, Gateways, CDN, FileServices, and PAAS
- Other duties as needed or assigned
Experience:
- 3 years of IT experience in systems and network administration
- Experience in Windows O/S and Server environments
- Experience with technologies such as Microsoft Office 365, SharePoint, PC, Virtualization, etc.
- Experience with Azure Cloud administration
- Experience with network administration (LAN/WAN/VPN/Wireless)
- Ability to communicate and motivate clearly and effectively with internal and external contacts via in-person and virtual meetings, telephone, and written communication
- Strong presentation skills
- Works independently and within a team environment
- Ability to work cooperatively and collaboratively with all levels of employees to maximize performance, creativity, problem-solving, and results
#LI-hybrid
