IT Sales Analytics Manager

As the IT Sales Analytics Manager, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.
What we're looking for...

• 10 years of experience in IT / 5 years of people management experience
• CRM, Rate & Quotation Management Systems (Design, Build, and Run)
• BI Dashboard design and development (PowerBI, Tableau, Qlik)
• Business Portal/Website project/enhancement delivery experience
• Conversational Mandarin fluency is a plus

What you will do:

• Business Engagement
  • Manage stakeholders to understand new needs and review existing service fit-for-purpose
• Solution Integration Design
  • Define service roadmap aligning to business and foundation needs
  • Collaborate within IT globally to align roadmap directions, standards and policies
• Project/Program management
  • Lead projects from inception to completion, including planning, execution, monitoring and closing/training-to-run
  • Manage portfolio of projects align to service roadmap
  • Coach team project managers to increase competency and autonomy
• Team Leadership
  • Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
• Service Operation & Continuous Improvement
  • Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
  • Manage performance of external vendors and service providers
  • Drive knowledge management and capability delegation (Shift-left/Service Service)
  • Manage IT asset lifecycle and visibility
  • Control IT policies and procedures, including data security and regulatory compliance
  • Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
  • Stay up to date with emerging IT trends, technologies, and industry best practices

Who you are:

• You lead by motivating and empowering your team, fostering collaboration and an achievement driven culture
• You thrive in the role of the change catalyst, serving at the forefront of IT business interface and ensuring business value creation from conceptualization to delivery
• You are excited by complex business problems and enjoy the process of bridging and integrating intricate solutions together
• You communicate succinctly and effectively with all levels of the organization, including with technical and non-technical stakeholders

Work schedule:
New York Office: 9 am-6 pm EST (Hybrid)
Work Experience & Education:

• Background
  • Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, or a related field
  • 10 years of experience in IT, of which 5 years in people management role
  • Experience in Logistic/Freight Forwarding industry is a plus
• General Competencies
  • IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
  • IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
  • Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
• Technical Domain Competencies
  • Exceptional experiences and demonstratable skills in
    • CRM (SugarCRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
    • BI Dashboard design and development (PowerBI, Tableau, Qlik)
    • Business Portal/Website project/enhancement delivery
  • Practical working knowledge of:
    • Data warehouse
    • EDI/API
    • ERP, TMS (Cargowise)

Salary Range:
$150,000-$170,000 annually based on education and experience level