What are the responsibilities and job description for the Customer Success Manager position at Edia?
Job description
Edia is a fast-growing Silicon Valley technology company that aims to reshape K-12 education. Over the last two years, Edia has grown to 40 employees and is scaling quickly. Today, Edia supports 100 districts across the country (e.g. New York City, Fulton County, Palm Beach, etc.) and builds breakthrough AI products to reduce chronic absenteeism, improve math outcomes, and more.
Overview
We're building a best-in-class Customer Success team and looking for a Customer Success Manager (CSM) to play a pivotal role in our growth. As a CSM at Edia, you’ll have the opportunity to make a meaningful impact by accelerating the adoption of our AI-powered platform and expanding our footprint across K-12 districts. In this role, you will be instrumental in ensuring schools and districts realize the full value of Edia, driving student success and educational outcomes. You'll take ownership of Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) by leading strategic account management, deepening customer adoption, and executing targeted expansion initiatives.
Responsibilities
- Strategic Account Management : Develop and maintain trusted advisor relationships with key decision-makers and influencers across district leadership, administrators, and educators with a focus on high-value accounts. Guide customers through best practices in AI-powered student success, ensuring they achieve measurable impact in areas such as MTSS, absenteeism reduction, and math proficiency.
- Technology & Industry Expertise : Leverage deep knowledge of AI in education, the Edia platform, and K-12 challenges to help schools optimize their use of AI-driven insights. Proactively analyze customer adoption trends, usage patterns, and student outcomes to provide data-backed recommendations that drive engagement, retention, and growth.
- GDR & NDR Growth : Identify upsell and cross-sell opportunities that align with district priorities, ensuring expanded usage of Edia’s platform. Implement proactive retention strategies, mitigating churn by addressing customer needs before they become pain points.
- Customer Advocacy : Act as the voice of the customer, collaborating with product and engineering teams to influence the roadmap with key feature requests and integrations. Translate customer feedback into actionable product enhancements that improve adoption, engagement, and student outcomes.
- Success Plans : Partner with customers to develop Joint Success Plans that align Edia’s AI capabilities with district goals, curriculum strategies, and intervention programs. Lead training sessions, webinars, and workshops, equipping educators and administrators with the knowledge to fully leverage Edia’s AI platform.
Qualifications
Additional Job Details
The expected salary and bonus range for this position is $180,000 - $240,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Additional benefits include equity, flexible vacation, especially during school holiday periods, and technology stipend.
Salary : $180,000 - $240,000
