What are the responsibilities and job description for the HEAD OF CUSTOMER SUCCESS position at Edia?
About Edia
Edia is a fast-growing startup that works with large K-12 school districts across the country (e.g. Fulton, Loudoun, Palm Beach) to accelerate growth on state math exams from
Role
We're looking for an energetic, high slope customer success leader to build an industry-leading implementation and account management practice. You will be responsible for hiring and leading your team, organizing our client success operations (i.e. implementation, renewal, support), leading key projects large clients, and systematizing solutions as we scale.
This is a full-time role based in San Francisco (in office 3-5 days / week). You will report to our CEO and work closely with our VP of Sales to ensure the successful implementation of both (1) our core math platform used by hundreds of thousands of students across the U.S., and (2) our new fast-growing MTSS and absenteeism solution that aims to reduce chronic absenteeism by 20-50% within one year.
Qualifications & Experience
We strongly prefer candidates from top management consulting firms (i.e. BCG, Bain, McKinsey) or who previously led SaaS customer success teams. However, first and foremost, we are looking for insanely talented people who can move our business forward. If you have exceptional talent but do not have a background as described above, please send an email to joe@edia.app with evidence of extraordinary ability.
