Shift Lead / Floral Designer

Shift Leader/ Floral Designer 

Who are we and what do we do?        

Fruit was just the beginning. Since our founding in 1999, we’ve evolved over 25 years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.       

With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.       

No matter the occasion or moment, there’s an edible® for that.        

Through all our incredible years, we’ve remained committed to our 5Ps:         

• Our promise– Experiences that WOW.  
• Our products–Remarkably fresh.  
• Our places– Interactive and creative.  
• Our People– Create special memories.      
• Our purpose–To celebrate what’s good in life

Purpose:  

You’ll be responsible for delivering an excellent guest experience and ensuring a seamless, joyful in-store journey—whether guests are ordering Edible Arrangements, grabbing coffee, or picking flowers. 

In this hybrid role, you'll actively lead store operations as a shift supervisor while also serving as the in-house floral expert. From creating stunning floral arrangements to preparing Edible Arrangements and supporting the coffee counter, you’ll be hands-on in every part of the store. 

This role blends operational leadership with creativity, ensuring the entire customer experience—and the floral business—thrive under one roof. You’ll work closely with customers, fellow associates, and the General Manager to bring the Edible brand to life in every interaction. 

Store Location: This role will be based out of our up-coming remodeled Next-Gen Corporate Store in New Haven, CT  

Store Address: 101 Washington Avenue, North Haven CT 06473 

Responsibilities:  

• Greet and connect with every customer, identifying customer needs and appropriately suggesting products to enhance the customer experience 
• Accept and process customer orders via phone, through walk-ins, and via the online platform
• Prepare and package a variety of edible products, following approved procedures and proper portion sizes 
• Create high-quality floral arrangements for various occasions, including birthdays, weddings, sympathy, and everyday gifting
• Collaborate with customers to design custom bouquets and offer thoughtful floral recommendations
• Maintain floral inventory, ensuring freshness, proper storage, and minimal waste
• Organize and display floral products with accurate pricing and attractive presentation
• Keep the floral workspace clean, organized, and aligned with brand aesthetics
• Lead and motivate store associates during assigned shifts to deliver a consistently excellent customer experience
• Supervise daily operations, delegate tasks, and ensure timely completion of store duties
• Serve as the point person for problem-solving and customer escalations in the absence of the General Manager
• Support training and onboarding of new team members
• Enforce safety, food sanitation, and operational procedures in compliance with brand and regulatory standards
• Greet and connect with every customer in a warm, professional manner
• Help customers select Edible Arrangements products and suggest add-ons to enhance their experience
• Work collaboratively with General Manager & team members to ensure a seamless in-store experience
• Maintain high store standards in cleanliness, organization, and product qualit

Requirements: 

• Proven floral design experience (retail florist, event florist, or boutique floral shop)
• Ability to create high-quality floral arrangements for a variety of occasions
• 1–2 years of experience in a supervisory or shift lead role, preferably in retail, food service, or hospitality
• Strong customer service and sales skills, with a genuine passion for guest experience
• Strong organizational skills with attention to detail and quality control
• Comfortable working in a fast-paced, hands-on environment (e.g., food prep, floral design, POS/order taking)
• Flexible availability, including weekends and holidays
• High school diploma or equivalent required
• Food handling or ServSafe certification is a plus

Physical Requirements: 

• Ability to conduct frequent lifting, carrying and/or pushing objects weighing up to 50 lbs. 
• Ability to perform frequent standing, walking, bending, reaching, and scooping throughout assigned shifts. 
• Must be able to stand for long periods of time, up to 85% of the work shift.

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard