What are the responsibilities and job description for the Customer Service Representative position at Edible Arrangements?
Fruit Expert and Designer
Who are we and what do we do?
Edible Arrangements® is a leader in the gifting category with delicious,
hand-crafted offerings which we've expanded to a range of gifts and treats for
every moment including our new treat business, Incredible Edibles®. From our
signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit
smoothies and more, Edible's exceptionally crafted gifts and treats continue to
fill the world with goodness. Through Edible's 1,000 independently owned
franchise locations, the mission of the brand - no matter how big it gets - is
to WOW you with every piece of fruit that's dipped, box that's filled or
arrangement that's hand-delivered.
Through all of our incredible years, we've remained committed to our 5Ps : Our
promise -To WOW each and every customer. Our products -Natural,
novel and delicious. Our places -Stores, vans and edible.com. Our
People -Both our corporate and in-store employees. Our purpose -To
celebrate what's good in life.
Who we're looking for :
The Fruit Expert® - Customer Service & Production Associate is responsible
for creating the mouthwatering arrangements, dipped fruit boxes, and cut fruit
for Edible® treat products, following proper operational procedures. He or she
also ensures Edible® service standards are met and surpassed by providing
customers with prompt service, delivering a WOW experience.
How you'll make an
impact :
- Build arrangements according to our brand standards
- Prepare a variety of arrangements according to
- customers' orders or supervisors' instructions, following approved
- procedures and proper portion sizes
- Wash, peel and / or cut various fruit to prepare for
- arranging
- Package arrangements or dipped fruit
- Performs cleaning tasks in accordance with the cleaning
- standards and works as a store team player; Clean work areas, equipment,
- utensils, and dishes
- Remove trash and clean kitchen waste containers
- Follows proper food sanitation and handling procedures
- Demonstrates a strong understanding of product knowledge
- and quality standards
- Welcomes and connects with every customer to provide
- excellent customer service
- Discovers customer needs and appropriately suggests
- products with every customer to enhance the customer experience
- Uses effective sales approaches and displays strong
- knowledge of product line; Effectively converts customer inquiries into
- sales
- Builds long-term relationships and builds the trust and
- loyalty of customers
- Responds to customer needs; Manages difficult customer
- situations in a calm and professional manner
- Takes responsibility to learn all aspects of the
- position
- Learns and demonstrates creating the Edible® Experience
And here's what we think you're like :
We are proud to be an EEO / AA employer. Applicants for employment are considered
without regard to race, creed, color, religion, sex, sexual orientation,
marital status, national origin, age, and disability, status as a veteran,
Vietnam Era Veteran, or being a member of the Reserves or National Guard.
