What are the responsibilities and job description for the Valentines Customer Service position at Edible Arrangements?
Seasonal Fruit Expert and Designer
Who are we and what do we do?
Edible Arrangements® is a leader in the gifting category with delicious,
hand-crafted offerings which we've expanded to a range of gifts and treats for
every moment including our new treat business, Incredible Edibles®. From our
signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes, fresh fruit
smoothies and more, Edible's exceptionally crafted gifts and treats continue to
fill the world with goodness. Through Edible's 1,000 independently owned
franchise locations, the mission of the brand - no matter how big it gets - is
to WOW you with every piece of fruit that's dipped, box that's filled or
arrangement that's hand-delivered.
Through all of our incredible years, we've remained committed to our 5Ps : Our
promise -To WOW each and every customer. Our products -Natural,
novel and delicious. Our places -Stores, vans and edible.com. Our
People -Both our corporate and in-store employees. Our purpose -To
celebrate what's good in life.
Who we're looking for :
The Fruit Expert® - Customer Service & Production Associate is responsible
for creating the mouthwatering arrangements, dipped fruit boxes, and cut fruit
for Edible® treat products, following proper operational procedures. He or she
also ensures Edible® service standards are met and surpassed by providing
customers with prompt service, delivering a WOW experience.
How you'll make an
impact :
- Build arrangements according to our brand standards
- Prepare a variety of arrangements according to
- customers' orders or supervisors' instructions, following approved
- procedures and proper portion sizes
- Wash, peel and / or cut various fruit to prepare for
- arranging
- Package arrangements or dipped fruit
- Performs cleaning tasks in accordance with the cleaning
- standards and works as a store team player; Clean work areas, equipment,
- utensils, and dishes
- Remove trash and clean kitchen waste containers
- Follows proper food sanitation and handling procedures
- Demonstrates a strong understanding of product knowledge
- and quality standards
- Welcomes and connects with every customer to provide
- excellent customer service
- Discovers customer needs and appropriately suggests
- products with every customer to enhance the customer experience
- Uses effective sales approaches and displays strong
- knowledge of product line; Effectively converts customer inquiries into
- sales
- Builds long-term relationships and builds the trust and
- loyalty of customers
- Responds to customer needs; Manages difficult customer
- situations in a calm and professional manner
- Takes responsibility to learn all aspects of the
- position
- Learns and demonstrates creating the Edible® Experience
And here's what we think you're like :
We are proud to be an EEO / AA employer. Applicants for employment are considered
without regard to race, creed, color, religion, sex, sexual orientation,
marital status, national origin, age, and disability, status as a veteran,
Vietnam Era Veteran, or being a member of the Reserves or National Guard.
