What are the responsibilities and job description for the Implementation Project Manager - Public Sector position at Edifecs?
The Implementation Project Manager – Public Sector will be responsible for managing and coordinating multiple implementation projects within Edifecs. This role will serve as the primary liaison between the Customer teams and the Edifecs teams including implementation / delivery, Product and other relevant teams as necessary, ensuring that products / solutions delivered align with agreed upon Customer requirements and scope. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.
What You Will Be Doing
Manage multiple implementation projects within Edifecs Professional Services Organization under public sector practice primarily and commercial sector as business need arise.
Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing & implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status reporting, executive updates, issue management, risk management.
Foster and maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and manage timely resolution of escalations.
Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
Create and manage project and proposal plans, documentation, content, estimates.
Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of agreed upon solutions and scope and set up and follow triage process with internal departments to manage problem resolution process.
Develop project plans by partnering with Customer and Edifecs leads / stakeholder and monitor progress against these plans.
Act as the primary point of contact for customers during the implementation and ensure consistently excellent delivery and effective communication.
Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations and leverage these to influence processes and other necessary aspects to ensure Customer success.
Ensure that the implementation teams are aligned with customer requirements and agreed upon scope and that any deviations are promptly communicated and addressed using change control process.
Lead fit gap process and partner with Customer and Edifecs stakeholders to understand and assess the underlying reasons for any gaps between customer expectations and the solution scope.
Domestic travel required up to 25%.
Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field; Master’s degree preferred.
5 years of experience in project management, preferably within the healthcare software industry.
Previous experience managing medium to large public sector implementations in capacity of Project Manager or Program Manager.
Experience managing projects with strong governance and documentation requirements in a multi-vendor environment.
Experience managing Enterprise SaaS solution Implementations with high-level knowledge of major cloud platforms and services.
Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
Strong understanding of healthcare industry standards, regulations, and practices.
Strong Written & verbal communications and documentation skills.
Excellent interpersonal and negotiation skills, with the ability to build and maintain strong customer relationships.
Analytical mindset with the ability to identify, assess, and resolve issues effectively.
Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
Technical background with Enterprise Applications is a plus.
PMP, Six Sigma, or similar certification is a plus.
Notes
The expected base pay range for this position is $89,000-124,000 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience. We are pleased to offer our associates a comprehensive well-being plan. Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year. More information on these and additional well-being offerings can be found here. More information on these and additional well-being offerings can be found here .
About Edifecs
Edifecs provides market-leading technology to its payer and health system customers, which serve nearly 300 million people in the U.S. healthcare market. For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform which includes its Best in KLAS healthcare interoperability cloud solution. Edifecs' healthcare SaaS solutions, available on both public and private clouds, serve as the foundation that eliminates stakeholder friction to overcome healthcare's biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models. Edifecs' solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customers road to “evergreen” compliance. Edifecs customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.
Salary : $89,000 - $124,000