What are the responsibilities and job description for the Member Support Specialist position at Edison Health Solutions?
Edison exists to make a difference in people's lives, to be there for them in some of life's most dire circumstances, by taking a different approach to health insurance. We work with the nation's best and most innovative to ensure a well-rounded and patient-friendly experience; 'experience' being the key word. So often is health insurance described by its users as confusing and frustrating. We aim to break that trend by using our 'Mother Standard of Care' approach to foster trust and get folks the help they need without all the runaround and red tape.
Our mission is simple... to be the light for those who feel lost in the dark.
Responsibilities
This role is primarily responsible for servicing the company's front line phone calls from health plan members and healthcare providers with the utmost professionalism, empathy, and compassion, and as such, serves as the face of the company. In addition to discussing health plan benefits, insurance claims, etc., our Specialists act as healthcare navigators trained to identify, and educate our plan members on, all available options to meet their healthcare needs.
Qualifications
- excellent communication skills!
- an inclination toward compassion and empathy to your fellow man.
- a cheery disposition.
- the ability to problem solve through discovery in conversation.
- a genuine desire to help people, such that you are able and willing to meet them where they are, earn their respect and trust, and get them the help they need.
- the ability to keep a level head while multi-tasking in a fast-paced environment.
- a desire to learn and grow
We also require:
We prefer, but do not necessarily require:
- a rich background in customer service and/or the healthcare industry.
- experience in health insurance.