Demo

Guest Service Representative

Edit Tx LLC dba Tide Cleaners
Cypress, TX Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/28/2025

Guest Service Representative – Plant/Dry Store

Reports To: Counter Manager & General Manager

Edit Holdings, LLC dba Tide Cleaners, is looking for a Guest Service Representative to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities

  • Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
  • Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
  • Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
  • Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
  • Transaction Management: Accurately calculate prices and handle cash/credit transactions.
  • Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
  • Training & Development: Help train new employees in store procedures and processes.
  • Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
  • Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
  • Other Duties: Perform additional tasks as assigned.

Qualifications

  • Basic math skills and ability to recognize numbers.
  • Self-motivated with a positive, energetic attitude.
  • Strong leadership and teamwork qualities.
  • Willingness to participate in ongoing training and development.
  • Ability to stand for long periods.
  • Previous experience in hospitality or customer service is preferred.

Shift and Schedule

Store Hours:

  • Monday–Friday: 6:30 AM – 7:00 PM
  • Saturday: 8:00 AM – 5:00 PM
  • Sunday: Closed

Full-Time: 32–40 hours per week

Part-Time: Up to 29 hours per week

Overtime: As necessary

Benefits

  • Health Insurance
  • Vision
  • Dental
  • 401 (k)
  • Yearly Paid Time Off
  • Paid Holidays

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