What are the responsibilities and job description for the Guest Service Representative position at Edit Tx LLC dba Tide Cleaners?
Guest Service Representative – Plant/Dry Store
Reports To: Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners, is looking for a Guest Service Representative to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.
Key Responsibilities
- Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
- Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
- Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
- Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
- Transaction Management: Accurately calculate prices and handle cash/credit transactions.
- Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
- Training & Development: Help train new employees in store procedures and processes.
- Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
- Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
- Other Duties: Perform additional tasks as assigned.
Qualifications
- Basic math skills and ability to recognize numbers.
- Self-motivated with a positive, energetic attitude.
- Strong leadership and teamwork qualities.
- Willingness to participate in ongoing training and development.
- Ability to stand for long periods.
- Previous experience in hospitality or customer service is preferred.
Shift and Schedule
Store Hours:
- Monday–Friday: 6:30 AM – 7:00 PM
- Saturday: 8:00 AM – 5:00 PM
- Sunday: Closed
Full-Time: 32–40 hours per week
Part-Time: Up to 29 hours per week
Overtime: As necessary
Benefits
- Health Insurance
- Vision
- Dental
- 401 (k)
- Yearly Paid Time Off
- Paid Holidays
