What are the responsibilities and job description for the Customer Service Assistant Team Member position at Edith Aldrich - State Farm Agent?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
ROLE DESCRIPTION
As a Customer Service Representative with Edith Aldrich- State Farm, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We are seeking a customer-focused and empathetic team member who can connect with clients and provide solutions to their insurance needs.
RESPONSIBILITIES
- Answer customer inquiries and provide policy information.
- Assist clients with policy changes and updates.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
QUALIFICATIONS
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
We are committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
We provide insurance and financial services including auto, home, life, and retirement planning.