Event Coordinator- Trade shows/Conventions

Join the Power People!

Edlen Electrical Exhibition Services, the leader in providing temporary utility services is seeking to hire a full-time Event Services Coordinators (ESC) to join our team in Las Vegas. Since 1994, Edlen has served the Las Vegas market. Currently, Edlen serves as an exclusive provider for premier venues along the Strip, such as Mandalay Bay, MGM Grand, Wynn, Encore, Bellagio, Mirage, South Point and Aria. The ESC will work in the office and/or on show site.

The Event Services professional obtains and manages all the information required to provide utility services while maintaining a safe environment and enhancing the customer experience. Primary responsibilities include assisting to obtain and manage the information required to provide temporary utility services for trade shows, conventions, and special events. The Event Services Coordinator will work in the office and/on show site to ensure that utility services are provided to Edlen's customers.

This is NOT a remote or hybrid role.

This is not a marketing position.

Essential Duties & Responsibilities:

1. Answer phone, email and respond to client inquiries
2. Book events in Event Management Program (EMP) and update as information is received
3. Create and maintain electronic files
4. Create order forms and distribute to general service contractors and clients
5. Obtain and confirm general service contractor move-in, exhibitor, show open and tear out hours
6. Obtain current and up-to-date floor plans
7. Obtain current and up-to-date exhibitors lists and import into EMP; enter individual exhibitor information and update as necessary
8. Enter and process exhibitor utility orders received via fax, email, mail and through on-line ordering
9. Collect payment for services before, during and post-event
10. Review and request additional information from exhibitors to meet their electrical needs prior to arrival at show site
11. Communicate regularly with client and decorator to obtain all event relevant information
12. Mark utility orders to the floor plan
13. Communicate with all members of electrical staff regarding orders, floor plan, scheduling, installation, onsite production and dismantle
14. Produce exhibitor and show management work orders
15. Produce and distribute relevant utility delivery lists before move-in
16. Obtain and enter show management and/or general service contractor utility requirements
17. Audit orders and show files to ensure accurate data entry
18. Attend planning, operations and pre-con meetings as needed
19. Manage and provide customer service onsite at the exhibitor service desk and/or labor desk
20. Interact with exhibitors on show site to ensure a successful installation and tear out
21. While onsite process new and revised orders, collect funds, create work orders and assign an electrician to complete the work
22. Onsite distribution of “no order” on file notices and final invoices
23. While onsite conduct a booth audit and collect funds if necessary
24. Enter all completed exhibitor and show management work orders at show site and process all final payments
25. Provide the tear-out delivery list and floor plan to foreman
26. Present show management invoice, obtain signature and payment
27. Organize information and take information back to the office
28. Reconcile paperwork, run reports and submit the event file and paperwork for final approval
29. Travel and assist branch offices when necessary
30. Other duties as assigned

Hours: Office hours are 8 am-4:30 pm. Working early mornings, evenings, weekends and holidays is required to prep and service events. Due to the last-minute nature of the events, schedules are subject to change with very little or no notice.

Transportation and Travel: Must have reliable transportation and able to travel in the Las Vegas market and work onsite at LVCC, Mandalay Bay, MGM Grand, Wynn, Bellagio, Mirage, South Point, Aria, and more.

Visit Edlen.com to learn more about the company.

Edlen is an equal opportunity employer.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Events management: 1 year (Preferred)

Work Location: In person

Salary : $21