Event Services Coordinator

Join Edlen's Team in Miami and Fort Lauderdale

Edlen, also known as the Power People, is seeking customer service-oriented team players to join the Event Services team in Miami, FL. If you want to be a part of the electrifying events industry, then apply for the Event Services Coordinator (ESC) position. This is not a remote or hybrid position. You will be required to work at the office and on show site at multiple convention center.

The Event Services Coordinator obtains and manages all the information required to provide temporary utility services for trade shows, conventions, and special events. The Event Services Coordinator will work on multiple events concurrently, service and communicate with all levels of convention center staff and Edlen electricians on a daily basis. The successful applicant must be able to meet deadlines, handle multiple priorities and have the customer service, project management and communication skills necessary to administer multiple projects from beginning to end.

This position has a significant level of responsibility for maintaining and servicing our client and customers. The successful candidate will be detail oriented, demonstrated planning and organization skills. Customer service experience in the hospitality or retail industry is a plus.

Essential Duties & Responsibilities:

1. Answer phone, email and respond to client inquiries
2. Book events in Event Management Program (EMP) and update as information is received
3. Create and maintain electronic files
4. Create order forms and distribute to general service contractors and clients
5. Obtain and confirm general service contractor move-in, exhibitor, show open and tear out hours
6. Obtain current and up-to-date floor plans
7. Obtain current and up-to-date exhibitors lists and import into EMP; enter individual exhibitor information and update as necessary
8. Enter and process exhibitor utility orders received via fax, email, mail and through on-line ordering
9. Collect payment for services before, during and post-event
10. Review and request additional information from exhibitors to meet their electrical needs prior to arrival at show site
11. Communicate regularly with client and decorator to obtain all event relevant information
12. Mark utility orders to the floor plan
13. Communicate with all members of electrical staff regarding orders, floor plan, scheduling, installation, onsite production and dismantle
14. Produce exhibitor and show management work orders
15. Produce and distribute relevant utility delivery lists before move-in
16. Obtain and enter show management and/or general service contractor utility requirements
17. Audit orders and show files to ensure accurate data entry
18. Attend planning, operations and pre-con meetings as needed
19. Manage and provide customer service onsite at the exhibitor service desk and/or labor desk
20. Interact with exhibitors on show site to ensure a successful installation and tear out
21. While onsite process new and revised orders, collect funds, create work orders and assign an electrician to complete the work
22. Onsite distribution of “no order” on file notices and final invoices
23. While onsite conduct a booth audit and collect funds if necessary
24. Enter all completed exhibitor and show management work orders at show site and process all final payments
25. Provide the tear-out delivery list and floor plan to foreman
26. Present show management invoice, obtain signature and payment
27. Organize information and take information back to the office
28. Reconcile paperwork, run reports and submit the event file and paperwork for final approval
29. Travel and assist branch offices when necessary

• WHO WE ARE: Edlen is the nation's leading independent temporary electrical contractor to the tradeshow and special event industry.
• LOCATION: Edlen's Miami office services the Miami and the South Florida markets, including Miami Beach Convention Center. Remote work is not available since the position requires the ESC to be on showsite to deliver outstanding customer service.
• WAGE: $21.00--$24.00 commensurate with experience and/or education.
• HOURS: Working early mornings, evenings, weekends and holidays is required to prep and service events. Due to the last minute nature of the work schedules are subject to change with very little or no notice.
• TRANSPORTATION: Reliable transportation is required due to varied hours and work locations. May be required to communicate to multiple venues in the Fort Lauderdale/Miami area.
• PHYSICAL REQUIREMENTS: Must be able to stands, sit, and walk during the work day.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Extended hours
• Monday to Friday
• Weekends as needed

Experience:

• Events management: 1 year (Preferred)
• customer service: 2 years (Preferred)

Work Location: In person

Salary : $21 - $24