Quality Control Specialist

Description

We operate on a 4-Day Work Week, Monday - Thursday.

Position Profile:

As a Quality Control Specialist in our crown and bridge department, you will play a critical role in ensuring the precision, functionality, and aesthetics of all dental restorations produced in the lab. Your primary responsibility will be to evaluate and verify the quality of crowns, bridges, and other restorations, ensuring they meet internal standards and client specifications. This position requires exceptional attention to detail, strong technical knowledge of dental restorations, and the ability to identify and address potential issues efficiently.

Supervisory Responsibilities: None

Job Duties and Accountabilities:

Dental Technician – Stain and Glaze: 

• Inspect crowns, bridges, and other restorations for defects, inaccuracies, or inconsistencies.
• Verify that restorations match client prescriptions, specifications, and shade requirements.
• Assess fit, margins, contacts, occlusion, and overall functionality.
• Ensure restorations meet high aesthetic standards, including proper anatomy, shading, texture, and finish.
• Collaborate with technicians to resolve issues related to color matching or finishing.
• Record findings and feedback for each case in accordance with lab procedures.
• Maintain accurate documentation of inspection results, including quality metrics and trends.
• Work closely with production teams to address identified quality issues.
• Provide constructive feedback and guidance to technicians to improve overall quality.
• Identify recurring issues or bottlenecks and recommend improvements to quality control processes.
• Assist in developing and maintaining standard operating procedures for the department.
• Ensure all restorations meet laboratory standards and client expectations before delivery.
• Adhere to and enforce safety and cleanliness protocols within the lab.
• Other duties as assigned.

Safety:  Works in a safe manner. Complies with safe work practices, at all times. Reports unsafe conditions or situation to supervisor or management. Understands and fully complies with Lock-out/Tag-out procedures for all equipment and machinery. Follows all safety procedures including wearing of all required personal protective equipment (PPE). Maintain a clean and orderly work area.

Teamwork and Collaboration:  Actively engages in production and team meetings and provide timely feedback to team regarding work topics.  Understands organizational mesh points and potential synergies. Integrates team efforts across work team.  Understands available resources and utilizes those resources when appropriate.

Leadership:  Acts with integrity. Treats others with dignity and respect. Model behavior that is consistent with Edmonds Dental Prosthetics’ Values. Delivers on commitments and deadlines.  

Communication:  Effectively communicates with all levels of the organization.  Demonstrates effective oral and written communication skills.  Communicates effectively and professionally to both internal and external parties using appropriate methods and technology. Executes outstanding customer communication and relationship building techniques.

Qualifications

Preferred Qualifications:

• Proven experience as a Fixed Dental Lab Technician or similar role preferred.
• Strong understanding of dental materials, anatomy, and restorative processes.
• Knowledge of dental anatomy and terminology.
• Strong attention to detail and precision in all work.
• Ability to interpret dental prescriptions and work independently.
• Excellent communication and collaboration skills.
• Exceptional attention to detail and problem-solving skills.
• Strong knowledge of occlusion, margins, contacts, and shade matching.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Familiarity with zirconia, metal, and ceramic restorations, as well as common lab equipment and tools.
• Knowledge of laboratory safety procedures and infection control.
• Relevant certification or degree in dental technology is preferred.

Experience/Skills:

• High school diploma or equivalent.
• Required to engage with vendors, visitors, colleagues, and the public in a professional and courteous manner.
• Must have a keen eye for precision.

Physical and Safety Requirements:

• Must be able to lift up to 25lbs.
• Stand or sit for long periods of time.
• Ability to safely operate gas powered heating equipment (Bunsen burner) and high-speed rotary tools (bench lathe, hand grinder).
• Repetitive motion: Movements frequently and regularly required using the wrists, hands, or fingers.
• Acute visual abilities: Fine visual acuity with the ability to inspect closely or to assemble small parts; color vision; or depth perception and/or field of vision.
• Finger dexterity: Using primarily just the fingers to make small movements such as picking up small objects, or pinching fingers together.
• Ability to convey information to various stakeholders with clarity and effectiveness.