What are the responsibilities and job description for the Front Desk Agent position at Edmore Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations and handle guest inquiries via phone, email, and in-person.
- Provide information about hotel services, local attractions, and amenities.
- Process guest payments and maintain accurate records of transactions.
- Assist with night audit duties as required, ensuring all financial transactions are balanced.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to enhance guest experiences.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on hospitality and guest relations.
- Proficiency in phone etiquette and familiarity with phone systems.
- Ability to communicate effectively; multilingual candidates are highly desirable.
- Detail-oriented with excellent organizational skills.
- Flexibility to work various shifts, including nights and weekends as needed.
- Knowledge of night audit procedures is a plus.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $13.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Phone etiquette: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Edmore, MI 48829 (Required)
Ability to Relocate:
- Edmore, MI 48829: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $18
