What are the responsibilities and job description for the Front Desk position at Edmore Inn?
Title: Front Desk Agent
Department: Hotel Front Desk
Reports to: General Manager
Position Summary: Checks guest in and out of Maxfield’s Inn which includes the following duties:
1. Checking guest in and out of the hotel using the hotel computer system.
2. Answering guest questions about hotel and local area attractions.
3. Balance cash drawer at the beginning and end of each shift.
4. Answer the phone with a professional greeting and in a timely manner.
5. Work as a team with other employees to maintain the best service standards available.
6. Complete a timely audit of hotel business day.
7. Have knowledge of all hotel emergency policies.
8. Adhere to all hotel policies.
9. Upsell guest on rooms and packages.
10. Comply with hotel safety procedures.
11. Handle guest concerns to ensure the guest’s full satisfaction.
12. Book, change and/or cancel all reservation requests for guests.
13. Complete any laundry that is dropped off by the Depot/Kitchen staff .
14. Complete all daily laundry that is in the laundry room.
15. Set up and tear down breakfast for hotel guests.
16. Set up and tear down meeting room as needed.
17. Greet and assist all guests and employees as they enter or exit the hotel.
18. Keep all common areas and lobby restroom clean during shift.
19. Keep pool area and locker rooms clean.
20. Complete daily/shift checklist.
21. Always remain professional while on the clock.
22. Book pool/pizza parties or meeting room as guest request.
23. Frequent use of hands, wrists, fingers associated with computer operations.
24. Bending, lifting, and standing for long periods of time.
25. Assist support departments to maintain the cleanliness and functionality of the hotel.
26. All other duties as assigned by management.
Job Types: Full-time, Part-time
Pay: $13.00 - $18.00 per hour
Shift:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Edmore, MI 48829 (Required)
Ability to Relocate:
- Edmore, MI 48829: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $18