EdPlus Success Coach

Are you a people-oriented professional who is passionate about changing lives through higher education? Do you love empowering students to achieve their goals in a dynamic and supportive environment? Then apply today!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

We’re seeking a driven Success Coach to support both graduate and undergraduate students. Every day you’ll make a difference through thoughtful and creative ways that guide and motivate students to reach their full potential. While adhering to established guidelines and through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success.

Essential Duties:

• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coaches students in developing a plan to achieve their academic and career goals.
• Provides high-quality student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
• Works to build student knowledge, skills, attitudes, and beliefs that support success.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitors student engagement via dashboards and implements interventions as prescribed.
• Serves as the main point of contact for ASU Online students as they progress through their degree program.
• Utilizes resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to ASU Online students.
• Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assumes or coordinates other duties or projects as assigned or directed.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Evidence of a Bachelor's degree or higher in a related field.
• Evidence of service and people-oriented mindset and experience in helping others, especially related to life or career coaching, counseling, or education.
• Evidence of effective and persuasive communication and presentation skills.
• Experience with online programs and students in a higher education environment.
• Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Experience using Salesforce, MS Office and Google Suite.
• Experience in using organizational, time management, prioritization skills, and attention to detail skills.
• Experience in following guidelines, structure, and established policy to deliver accurate and precise information.

Salary & Benefits:

$49,920 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.

Apply before midnight Arizona time: February 17, 2025

Job Type: Full-time

Pay: $49,920.00 - $60,200.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Scottsdale, AZ 85257 (Required)

Ability to Relocate:

• Scottsdale, AZ 85257: Relocate before starting work (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85257

Salary : $49,920 - $60,200