What are the responsibilities and job description for the Customer Service Agent at MCI Airport position at EDS Service Solutions?
EDS Service Solutions staffs car rental companies around the United States. You will be working with the newest cars and in top-rated rental car companies! We are now hiring at our location at the MCI Airport!!
Job Duties/Responsibilities:
- Provide world-class customer service by managing the rental return process in compliance with policies and procedures.
- Responsible for Directing and identifying vehicles that are being returned, checking time or mileage, and verifying their movement to the proper lot location.
- Welcome each customer with a smile.
- Professional appearance, language and behavior.
- Direct Customers to shuttle bus back to airport
- Play an active role in our environment of teamwork and collaboration;
- Prepare all rental and return documents accurately and completely.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Requirements:
- Must be 21 years of age or older
- Excellent Customer Service skills with prior experience
- Have A US valid driver's license
- Clean Driving Record in the past 3 year
- Must be able to walk, stand, and bend up to 8 hr shifts
- Must be able to work in outdoor environments up to 8 hr shift
- Weekend availability
https://www.edsservicesolutions.com/apply or contact our recruiting department for more details or to schedule an interview (816)766-0088. Our Recruiting Department hours are from Monday through Friday from 9:00 am to 5:00 pm.
EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.
