Customer Service Agent

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Customer Service Agent

Who we are:

EDS hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

What to expect:

You will be assigned to our ACE Rental Car Client, performing such Duties as follows:

As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

What you’ll do to be Successful:

· Welcome all customers as they arrive on the lot

· Ask about their experience with ACE Car Rental; recording feedback to improve future rental experience

· Make sure customers have all personal belongings from the vehicle

· Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

· Use proper statement to determine if vehicle is being returned with full tank of gas

· Advise and review rental charges, providing an accurate receipt to the customer

· Provide information regarding transportation to the airport terminal

· Complete a service alert for any mechanical and or body damage communicated by the customers

· Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

· Work in outdoor weather conditions including direct sunlight, rain, heat or cold

· Perform other job duties as assigned to meet the business needs.

What you’ll need:

· High school diploma or GED

· Minimum 1-year customer service experience

· Must be at least 21 and have a valid driver's license with a clean driving record

· Exceptional interpersonal and relationship building skills

· Strong verbal and written communication skills

· Strong organizational skills and the ability to multi-task

· Ability to manage stressful or unusual situations to maintain good customer service

· Basic computer navigation skills

· Ability to work 40 hours per week including weekends, morning, mid and/or evening hours

· Must be willing to wear company uniforms

· Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages is a plus.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person

Salary : $18