Visitor Experience Driver - Part Time

Visitor Experience Driver - Part Time

Department: Visitor Experience
Reports to: Visitor Experience Manager

Part Time Position
Level 1, Revised: May/2023

Position Description

The Visitor Experience Diver is responsible for the daily operation of the shuttles on the estate, ensuring that visitors to Ford House have a world-class experience. This position provides a friendly greeting and orientation, answers frequently asked questions, promotes a wide range of amenities and programs, while driving the shuttle. This role is critical to the daily operation of the estate.

Position plays a key role within the Visitor Experience Department, working collaboratively with the Visitor Experience Manager and
Assistant Manager under the supervision of the Director of Visitor Experience.

Responsibilities

• Be an ambassador and promote Ford House’s mission and values during each visitor interaction.
• Model the organization’s visitor experience standards when engaging with visitors or handling complaints to ensure a world-class experience.
• Operate the 20-passenger Ford Star Craft Shuttle Buses and golf carts on the estate.
• Accurately perform opening and closing procedures for the shuttles.
• Provide visitors with accurate information about the collection, estate, Ford family, and various events, programs, and tours.
• Provide explanation, interpretation, and ensure visitors adhere to Ford House guidelines and policies.
• Provide accurate information about the collection, estate, events, exhibitions, Ford family, historic buildings, gardens, public programs, and tours.
• Provide operational support during events, programs, and tours for a positive experience for visitors.
• Assist visitors with loading and unloading onto the shuttles.
• Assist Visitor Experience management and security in the safety and well-being of guests in the event of an emergency.
• Participate in regular training and workshops about accessibility, conversational strategies, customer service, evacuations, diversity, exhibition content, first aid, retail products, and visitor engagement.
• Maintain confidentiality of museum information.
• Other duties as assigned.

Skills & Requirements

• Availability to work flexible hours, including evenings, weekends, and some holidays.
• Schedule expectations: Expected work week is 20-28 hours.
• Ability to use internet and Microsoft Office functions.
• Ability to assist visitors with strollers and wheelchairs.

Key Characteristics/Traits

• Positive and outgoing personality.
• Responsible, reliable, and able to use sound judgment.
• The flexibility and sensitivity to work with diverse personalities and situations.
• Friendly, courteous, empathetic, and engaging presence with all visitors and staff, including those of all abilities, age, backgrounds, and ethnicities.

Qualifications/Education

• High school diploma or equivalent. College courses in art history, education, museum studies, and U.S. history are preferred.
• Minimum of one year experience with driving large vehicle.

Other Job Requirements

• Successful completion of background check.
• Physically able to sit for long periods of time, able to bend and/or stoop, climb, and lift up to 15 lbs. to perform tasks that may be required in the course of shuttle operation.

Ford House is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16